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SiriusXM Flaky Then Failed

Discussion in 'Model X: User Interface' started by HanSchlamppo, Oct 4, 2019.

  1. HanSchlamppo

    HanSchlamppo New Member

    Joined:
    Jul 9, 2017
    Messages:
    2
    Location:
    California
    I just took delivery of a new Raven Model X two weeks ago and I'm happy to finally be part of the movement!

    Question: my SXM channels have been flaky since day 1. They will randomly stop working even with clear sky and no trees and it will take a few minutes before they come back. Last night they stopped working completely. You hit the channel name and it won't highlight. I did the two thumb reset on the panel but it didn't help. Anyone else experience this? Time for service?
     
  2. araxara

    araxara S-P85#3,218 X-LR M3AWD

    Joined:
    May 11, 2012
    Messages:
    938
    Location:
    Tucson, AZ
    I have had the exact same problem on a new Raven Model X I got 2 weeks ago. Today it was really bad - ever since the 2019.32.11.1 update. It kept on resetting the XM radio to channel 0. It would be dead for a while and then start back up. At one point it completely stopped and I got spinning arrows indicating it was waiting for something. Multiple 2 scroll wheel reboots didn’t reset anything. Pulled over at a rest area and did a power down. After I got back from the restroom, it was working again. It did reset itself a few times on the rest of my 2 hour drive.

    I noticed that several people have been complaining about the same thing in the Tesla forum (SiriusXM Issues | Tesla)

    In addition to the constant restarts/resets, I also will get crackling audio which goes away after the scroll wheel reboot.
     
  3. Mase408

    Mase408 Member

    Joined:
    Jul 23, 2019
    Messages:
    56
    Location:
    Danville
    Same issue for me and I only had the car for 4 days now. In order to get XM working again, I would need to switch to Radio and then back to XM to make it work.
     
  4. K2500Z71

    K2500Z71 Member

    Joined:
    Jul 17, 2019
    Messages:
    89
    Location:
    Upstate NY
    Same issues here. July build Raven. I have found that forcing a signal refresh from Sirius XM has made the instances fewer and of shorter duration
     
  5. ShawnA

    ShawnA Member

    Joined:
    Nov 13, 2017
    Messages:
    539
    Location:
    Edwardsburg, MI
    Hi All,

    March 2018 build... After upgrading to 2019.32.11.1 - I had no sound from anything...

    I rebooted 4 or 5 times with and without the brake pedal... Still nothing...

    Yesterday, I chose "streaming" (instead of Sirius XM or FM) and I actually got music.
    I switched back to Sirius XM, it was fine and now FM was fine too...
    It was similar to Mase408 above...

    All is good now.

    Shawn
     
  6. Vitaman

    Vitaman Supporting Member

    Joined:
    Aug 9, 2014
    Messages:
    439
    Location:
    Decatur, GA
    Anyone else discover a "cure"?
    The unpredictability is a daily issue for me.
     
  7. Mase408

    Mase408 Member

    Joined:
    Jul 23, 2019
    Messages:
    56
    Location:
    Danville
    No cure, same problem. Randomly stops working.
     
  8. araxara

    araxara S-P85#3,218 X-LR M3AWD

    Joined:
    May 11, 2012
    Messages:
    938
    Location:
    Tucson, AZ
    This XM problem has settled down for me in that it rarely happens while driving. I'm currently running software version 2019.40.50.7.

    The problem usually happens after parking the car and then getting back in within a certain time span or in the morning after it has sat for a while. The quickest solution is to manual select power off from the menu, wait a while (I usually wait until the seats go to the Entry/Exit position), open and close the door (could be just superstition), and then press the brake to start things upon again. It can take a minute after that for XM to initialize itself, but usually if it were on a station before it failed, audio would start right back up. XM favorites might take a little longer to populate.

    I have rarely seen it fail now while driving, but in the rare times that has happened, I think I just didn't notice that XM was not selected before driving and then when selected while driving it was not working. In those cases, other than swearing a few times, I have pulled over and done the power down procedure and restore XM service.
     

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