I went to restaurant yesterday and the charming waitress and I got talking. I asked how often she has rude and/or unpleasant customers and she said about 5% of the time so I asked how she dealt with that. She said that she was especially nice to them and tried to have them leave happier than when they came in! She reckoned that they may been having a bad day and it was her 'duty' to make them happier. Smother them with kindness instead...…….I was blown away and wondered if I could be so magnanimous!!