Slacker loading error

[AxelRod]

Been having this issue for a few days aswell. I think it's a big issue with slacker on the car. Also from Canada

 

[Anto]

Definitely not specific to Canada:

LTE Connectivity Issue (TM3) : teslamotors

Interesting post on that subreddit:

LTE Connectivity Issue (TM3) : teslamotors

 

[Anto]

After further review, it seems unlikely:

Lightning strikes AT&T facility, causes widespread outage in North Texas

AT&T outage or service down? Current problems and outages

It’s been 12 hours but some AT&T internet and cable is still out in North Texas

Seems like most services were restored in roughly 12 hours, and that makes sense from a carrier service standpoint. Even for AT&T

 

[Kermee]

Haven't had any issues with Slacker or LTE, in general, with my US Model 3 in Vancouver, BC these past 5 days, since Friday. Ran a SpeedTest.net in the V9 browser, just in case while on LTE, and getting 20Mbps/8Mbps.

 

[richyrich]

Yeah something is seriously up with my LTE too. Song skipping, streams not loading at all and the LTE connection sometimes just down. Soft and hard reboots no help. I can deal with it for a bit but hopefully they’re on it.

Edit: Canada!

 

[aaronbrighton]

Same issue here, since Saturday. Have had the display crash a few times as well. Sent a message to Tesla yesterday from the account page, suggested they push V9 to my car to see if it fixes it

 

[parm]

I'm on V9 and that's when slacker stopped working; it played a song for about 10 seconds and then displayed an error. I tried rebooting by holding down the two steering wheel buttons a few times but that didnt fix the problem. I noticed it did work on wifi.

Last night I pressed the brake down and reset. Slacker now works.

 

[_TLA_]

Yesterday (Oct 16) during my morning commute I got nothing but 'loading error' but at 5pm for my commute home everything seemed to be working fine and it continues to work OK this morning. I did nothing specific to fix it. I suspect the problem is/was somewhere within Tesla's infrastructure.

 

[Birdman325]

Same loading errors for me as well as the tile issue in Google maps. Still waiting for v9.

 

[Marc4m3]

Same issue for me and not on V9 yet. LTE is sluggish in general and download error when try to stream from slacker. However, it works on wifi.

 

[Nilroc]

Same as above for last 3 days.
Tried reboot. Did not work.

 

[PoitNarf]

I’m still experiencing this as well. It’s rather annoying. Hopefully they fix it soon.

 

[dusdev]

I'm guessing that Tesla has under capacity network links from the Canadian LTE providers to their server infrastructure. With the latest influx of new Model 3 deliveries they hit capacity and the system is dropping traffic. I guess after we leave 'delivery hell' we're onto 'support hell'. Luckily this is a minor issue. I've just started using Spotify from my phone for music.

 

[M3Edm]

Still having this issue today. Put in a support message but have heard nothing back.

 

[Traxx]

Still having this issue today. Put in a support message but have heard nothing back.

Same as above for last 3 days.
Tried reboot. Did not work.

Works at times and other times doesnt. I'm on V9 and have seen no change. Bandwith issues it would seem as even with 4 bars of LTE it will have an error loading until I drive out to Coquitlam and then all of a sudden it starts working.

 

[richyrich]

I'm still having this issue today. Slacker is basically unusable, even with reboots - just occasionally if I jump around lots of streams one will work for a bit but most of them just attempt to play a bunch of songs, some with a snippet of sound, then go to loading error. Streaming radio, FM radio and bluetooth are all fine.

Anyone had any contact back from Tesla after reporting this?

 

[Alby]

Tried calling tonight but had 40 minute estimated wait time.

Delivery hell is now service hell?

 

[dusdev]

Anyone had any contact back from Tesla after reporting this?

I haven't heard anything... gave up on streaming for now and just using Spotify. Would like to have it work again so hopefully they can address this sooner than later.

 

[S4WRXTTCS]

Slacker is usable for me, but the "loading error" on vehicle startup is driving me nuts. Where I have to click the station again to get it going.

My Model S hardly ever did that, and my Model 3 does it all the time.

 

[necar3]

Same problem here for over a week now. I have to stream music from my phone and there are those weird black tiles sometimes showing in the map...