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Slacker not working over LTE

Discussion in 'Model X: User Interface' started by alcibiades, Aug 25, 2017.

  1. alcibiades

    alcibiades Member

    Joined:
    Apr 27, 2017
    Messages:
    457
    Location:
    IL
    Slacker on my X refuses to load songs when on LTE. As soon as I connect to wifi, it works.

    Anyone else experiencing this today?

    I'm on 17.32.6 ca28227
     
  2. dkoi3d

    dkoi3d Member

    Joined:
    Jun 1, 2017
    Messages:
    13
    Location:
    Indianapolis
    I have a 2015 MODEL S and this has been happening the last week or so....Some weird stuff as well where only the service account works vs my premium but now none of it works.
     
  3. jace

    jace Member

    Joined:
    Aug 9, 2017
    Messages:
    12
    Location:
    Chicago
    Maybe AT&T has throttled all Tesla vehicles to reduce network congestion :)

    Like Verizon's latest move on video quality ...

    I too have noticed this in Chicago
     
  4. Softwizard

    Softwizard Member

    Joined:
    Feb 19, 2014
    Messages:
    131
    Location:
    Keller, TX
    It seems to have gotten better in the past day. Given the widespread nature of the problem reports, my feeling (and professional opinion) is that it is a problem with the Slacker (Streaming) app and AT&T LTE network. I think someone changed something in the most recent release - probably trying to optimize bandwidth. I don't think reboots will help much.
    I am not seeing Loading Error now, but now seeing Song Artwork not keeping up with the current song. It sometimes shows images from previous songs or no image at all. The image on the dash screen is sometime different than what is showing on the center screen.
     
  5. b_rad

    b_rad Member

    Joined:
    Apr 12, 2016
    Messages:
    20
    Location:
    Fort Collins, CO
    I'm having this problem too. I called Tesla service and they said that they have been getting a lot of reports that Slacker is not working over mobile networks (but it does on wifi...)
     
    • Like x 1
  6. Solarman004

    Solarman004 Member

    Joined:
    Apr 27, 2016
    Messages:
    306
    Location:
    Colorado
    It's also not a local problem. Mine went down Thursday night, 24 Aug. On Sat I started a 3600 mile road trip. The problem exists from CO to Philadelphia.
    A few times a thumb wheel reset did the trick, but it was not consistent. I found that if I switched to radio for about 15 minutes, then went back to Streaming, it would come up, and stay up until I shut down the car. On restart, I was back to "Loading Error"
     
  7. dedicatedtek

    dedicatedtek Member

    Joined:
    Mar 15, 2016
    Messages:
    59
    Location:
    central texas
    my slacker started working again after reboot of both screens.
     
  8. baw

    baw Member

    Joined:
    Oct 8, 2014
    Messages:
    32
    Location:
    Chicago
    Having same issue. Started within the last week. Something definitely changed.
     
  9. Solarman004

    Solarman004 Member

    Joined:
    Apr 27, 2016
    Messages:
    306
    Location:
    Colorado
    Mine started working reliably again today after 7 days of "Loading Error."
     

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