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Slacker Radio playlists Gone

Discussion in 'Model 3: User Interface' started by ragrvs, Aug 11, 2018.

  1. ragrvs

    ragrvs Member

    Joined:
    Jun 17, 2018
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    38
    Location:
    Mississippi
    I've been gone fora week but my wife updated my M3 in my absence. When I got back in my car all my Slacker Radio playlists were gone. I tried logging out logging back in, and resetting the whole display. No luck. Anyone had this isssue? The playlists are still in my slack radio app.
     
  2. EdFerg

    EdFerg Member

    Joined:
    May 30, 2017
    Messages:
    51
    Location:
    Marysville WA 98270
    Just updated to 28.3 and Slacker Premium playlists are gone from screen. Playlists appear & work OK on my PC. Re-booted Model 3 & signed off / on my Slacker account. All other Slacker functions work. Good LTE & WiFi strength. How do I get my playlists back?
     
  3. Blackspace2k

    Blackspace2k Member

    Joined:
    May 18, 2018
    Messages:
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    Location:
    Laval
    Samething here in Montréal, Canada. After firmware 28.2 Slacker playlist gone.
     
  4. markol

    markol Member

    Joined:
    Apr 27, 2018
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    Location:
    Toronto, Ontario
    Any update to this? I was just updated to 32.2 and it's still missing............
     
  5. ragrvs

    ragrvs Member

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    Jun 17, 2018
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    Location:
    Mississippi
    I updated last night and still no playlists.
     
  6. Blackspace2k

    Blackspace2k Member

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    May 18, 2018
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    Location:
    Laval
    Updated today 32.2 and no playlist with premium slacker
     
  7. Klownicle

    Klownicle New Member

    Joined:
    Aug 26, 2018
    Messages:
    2
    Location:
    Sarasota
    Just signed up for Slacker, noticing this as well. 32.2. Go figure.
     
  8. Spock1024

    Spock1024 New Member

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    Aug 28, 2018
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    Location:
    San Jose
    Same here!
     
  9. EdFerg

    EdFerg Member

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    May 30, 2017
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    Location:
    Marysville WA 98270
    I've been unsuccessful getting rational answers from both Slacker and Tesla. Neither customer service departments have a clue. I also submitted a verbal Bug Report via the screen.

    Anybody know of a way to escalate this issue? I have put off calling my Service Center as I know they are busy, but something is broken and I want it fixed. I just don't want to hear, "It will probably get fixed in the next update". This has been broken for 2 updates.

    I'd like to think someone who works at Tesla has also lost their premium playlists and made a couple of phone calls.
     
  10. jmonma

    jmonma New Member

    Joined:
    May 24, 2017
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    Location:
    San Jose, CA
    It’s good to hear that this is just a bug, and that it was working previously. I just decided to try out Slacker Premium, so I’ll just have to test it in my X until this is fixed. I also submitted a bug via the car. Emailing your local service center can be another passive channel as well, I’ve gotten responses that way before.
     
  11. psykobunny83

    psykobunny83 Member

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    139
    Location:
    Miami Beach
    Pretty sure this is a Slacker problem. I take delivery in 2 days, so a week ago I signed up for Slacker Premium. Spent all day Saturday making playlists, adding tracks, favourites etc from my computer and playing them on my phone. Today I get up, phone is empty, go to playlists it's like "You have no playlists, click the + to make one." Logging out of the Slacker app and back in fixed it, but searching Google for the issue would just find Tesla people complaining about something similar.
     
  12. Sneakerhead

    Sneakerhead Member

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    Jun 30, 2018
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    76
    Location:
    So cal
    I literally just purchased slacker premium and made a playlist from my computer that took hours...logged into account on my model 3 and playlist is blank?

    I purchased this since the music from spotify sounds like its cut in half via bluetooth..is this normal?
     
  13. Abstrakt1

    Abstrakt1 Member

    Joined:
    Aug 21, 2018
    Messages:
    231
    Location:
    Sandy
    Yeah I am having a hard time getting good sound out of spotify over bluetooth. Over slacker about half volume is plenty loud but over blue tooth full volume is barely enough.
     
  14. Sneakerhead

    Sneakerhead Member

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    Jun 30, 2018
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    Location:
    So cal
    Well I canceled my subscription.

    Got the following response.
    Playlists and other Premium Radio features are not supported for use in Tesla. We apologize for any inconvenience this may cause.
     
    • Love x 1
  15. Manalope

    Manalope Supporting Member

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    CA
  16. Abstrakt1

    Abstrakt1 Member

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    Aug 21, 2018
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    Location:
    Sandy

    ughh.... they really need to figure that out quick or Tesla needs to get us Spotify in the US.

    I would imagine that around 90% of slacker subscribers are Tesla drivers, they should focus on supporting that base because their competition has way better products in general. If Tesla pulls the plug on them because of customer complaints, they will be dead in the water.
     
  17. psykobunny83

    psykobunny83 Member

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    Location:
    Miami Beach
    Not sure I believe this guy. I JUST took delivery hours ago of my M3. First thing I did was log into my Slacker Premium account and saw all my playlists, woohoo. It then said software update available, so I did it. Since then, no playlists they are all gone.

    It's something with Slacker, they are all gone from my phone again as well. If I log out of the app and back in on my phone they come back for a few hours then disappear again, but I've never been able to get them to come back up in the car.

    What I'd really just love to know is if the free included version is 320kbps or if you need Premium for that? I don't even know how you'd set it to 320kbps. Someone on another forum said you set it in the phone app which translates to the car but I don't buy that. If I set it to 320kbps on my android phone, my iPad and PC are all still the default, I have to change it on every device, it doesn't sync them. So not sure why setting it to 320kbps on my phone would make the car run that high.
     
  18. Manalope

    Manalope Supporting Member

    Joined:
    May 22, 2016
    Messages:
    15
    Location:
    CA
    slacker-premium-not-supported2.png

    it's a real email from Slacker support... but I'm unsure if the rep knows what he's talking about. hopefully he's wrong.

    when I login to my account in my Model 3 it has the spinning loading animation for a couple minutes. Then it finally loads but no Playlists I've created on my computer can be found.
     
  19. psykobunny83

    psykobunny83 Member

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    Location:
    Miami Beach
    I'm sure he's right I just mean why would they just remove that whole feature and then Slacker acts like it never was there. I just posted in another thread, is Frank the only person that works at Slacker? Ever email anyone posts on here from Slacker is from this same Frank guy.

    BTW did you reply to him and tell him it DID work and just stopped? I hate when they give these stupid one sentence answers acting like it has always been this way, like playlists have never been supported and we just dreamed it. Man I hope they support something else soon, Slacker is by far the worst music service I've ever used and I really begrudge paying them $13.50 CAD a month for this, especially when Spotify and YT Music are $9.99.
     
  20. Blackspace2k

    Blackspace2k Member

    Joined:
    May 18, 2018
    Messages:
    8
    Location:
    Laval
    I opened an incident with Tesla. He tells me that he is working to find a solution. I received the 2018.32.6 firmware and I still have the same playlist loss problem.
     

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