Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.

Slacker slacking off


Aug 24, 2019
It's been 3 days and no slacker. The screen on my 10 month old Model X says 'invalid account' when you press the use Tesla account button. For many problems I have learned reboot and power off first. Day one: Support said it was a problem on their end, would escalate the issue and would call us if not fixed in 24 hours. Day two: no slacker and no call. Told to wait and they would escalate it but 48 hours from 1st call it should be fixed. Day three: no slacker but now it is a known problem and at least 50 calls today. Told don't call back--when it's fixed I'll get a software update!!! Asked if I will get days added on for the days slacker is broken and told that's up to marketing!
Anyone else with this problem?


Active Poster
Nov 12, 2016
Corvallis, OR
Yes. That's interesting... this Slacker issue started happening to me to in my '17 X. I see some correlation w/ the car switching from WiFi to Cell coverage. Once I'm on Cell coverage, it will actually stream... but same issue with the UI.
I also have Spotify, and in fairness... it seems to also have login issues.

I think it has something to do with the way the car goes to sleep and resumes from sleep.



Nov 15, 2018
New Orleans
Yes I've been having the issue for about a week exactly has described. I called Tesla and they said they have been getting lots of similar reports and it's because the Slacker accounts were downgraded to Basic.

So I logged into the Slacker account from a web browser with the Tesla credentials (I got the credentials long ago by asking customer support for them) and the account still shows as a Premium account... however.. when I got to payment settings it shows the account was supposed to renew on 4/10/20 (suspiciously right when it stopped working in my car) and there are no payment details there.

My hunch is the account went to renew and wasn't able to process a payment (or didn't know it was supposed to be Premium for life) so it disabled some of the premium features such as streaming from the car.


Nov 15, 2018
New Orleans
Actually.. I looked closer and the Slacker account is listed as "Plus". That's one tier below Premium. Plus doesn't allow streaming from the car. So the issue is indeed the accounts were downgraded. See attached screenshot.



  • Screen Shot 2020-04-16 at 2.09.34 PM.png
    Screen Shot 2020-04-16 at 2.09.34 PM.png
    93.8 KB · Views: 7

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.