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Slacker/Tunein not working

patp

Member
Aug 2, 2010
619
103
Canada
Since yesterday, songs on Slacker or TuneIn aren't playing anymore. Everything else works - Browser, FM radio, etc.

The thing that is weird is that the songs load, the cover art too, but the songs never starts playing. I tired rebooting several times, even pulled out the fuse...

My local service center has no idea other than what I already did.

Thanks,
patp
 

Tesla S1

Member
Jun 19, 2012
118
0
Jupiter
I had same issue with Slacker not working today BUT instead was getting error. I called Tesla and they cleared cache and worked fine. 877-798-3752 and listen to prompts. Maybe press #3?
Have you tried to go to Apps, Media and select Restore?
 

freelancer258

New Member
Mar 31, 2015
1
0
Washington
I started having the same issue yesterday - nothing in the Media App was working - not even AM/FM :/

Rebooting the main screen (multiple times) made no difference.
However rebooting the dashboard and then the main screen seems to have resolved the issue and now everything is working again.
 

patp

Member
Aug 2, 2010
619
103
Canada
I had same issue with Slacker not working today BUT instead was getting error. I called Tesla and they cleared cache and worked fine. 877-798-3752 and listen to prompts. Maybe press #3?
Have you tried to go to Apps, Media and select Restore?

Thank you! Pretty sure that's my problem too. Will call Tesla later today. As an ex-software engineer, I have a feeling for these type of issues and it totally make sense.

As for the Restore, I tried it without success.

patp
 

patp

Member
Aug 2, 2010
619
103
Canada
Quick update... My screen is now fully black. Nothing brings it back. Tesla service is completely replacing the unit.
 

patp

Member
Aug 2, 2010
619
103
Canada
interesting. let us know if that has been causing the whole problem. Hope that swap out is done quick!

So I got my car back this afternoon. It took them about a day to do the swap as soon as they got the part. So far so good except the lost of 3G while heading home. I have the latest .46 firmware.

Here's the work statement:

Replaced Media Control Unit (Touchscreen)
MCU NA PREMIUM - Pre audio GPS new 1 maps (1004777-00-L)
Corrections: Firmware Update -
Repair Firmware Update - Repair 2.5.46
 

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