If you go to Tesla support and get to their chat feature complaining about the small font size, the comments will be escalated to engineering. The chat rep said they are getting lots of complaints about it, so hopefully a fix will be forthcoming. Also, it makes no sense to move the gear selection display to the opposite side from the gear selector. I can't understand the rationale for that move.
Small Screen Font on UI
- Thread starter coachscot
- Start date
drdumont
Member
Yowza! Tesla support/chat feature - where? If you could post the URL for this or where you go to access it, you would get the Gold Star for the Day!
Thanks in advance...
Here's the link: Tesla SSO - Sign In
You have to select "Vehicle Apps and Features" from the first menu
Select any option from the second menu and click "submit"
Then click "Yes" when asked "Do you need more help".
You will next type a subject for your chat and you will be forwarded to the chat system.
You can also get to the chat from the following submenus if you click "Yes" you need more help:
"Tesla Service & Repair" --> "Schedule or modify service..." and "Question about upcoming service"
"Vehicle & App Features" --> All submenus go to chat if you click "Yes" you need more help
"Account Ownership and Support" --> "Tesla App" and "Billing"
"Vehicle Charging" --> All submenus go to chat if you click "Yes" you need more help
"Energy Product Support" --> "Account & Billing" gives the option for email or chat if you click "Yes" you need more help
All other options either link to reference documents or allow you to send an email.
"Tesla Service & Repair" --> "Schedule or modify service..." and "Question about upcoming service"
"Vehicle & App Features" --> All submenus go to chat if you click "Yes" you need more help
"Account Ownership and Support" --> "Tesla App" and "Billing"
"Vehicle Charging" --> All submenus go to chat if you click "Yes" you need more help
"Energy Product Support" --> "Account & Billing" gives the option for email or chat if you click "Yes" you need more help
All other options either link to reference documents or allow you to send an email.
I would not consider using the touch screen to report a bug. There should be provision to report bugs on a Tesla website.
Using the touch screen to report a bug would be intolerably awkward. It is necessary to watch the screen very closely when using the voice method because one must see whether it accurately understands what one is saying. Watching a screen which is off to the side and not at the best distance makes it difficult.
Also, there should be an easy way to find out how to report bugs. When buying others cars that information is easy to find but it appears that Tesla prefers to discourage reporting problems.
After I bought my Tesla M3, I got a lot of questions from family and friends. All asked how I liked the car - most were considering buying a Tesla. Then they asked about using the LCD screen while driving. I told them the truth - I don't even try to use except at a stop light. Too hard to read. That was the deal breaker. My wife was planning on buying one as well. Not any more.
When sales are hurt, tesla will fix this issue. Just tell everyone (and show them) about the ridiculously small font.
Its good that you dont consider reporting it from the car a viable solution because those dont go anywhere anyway. They stay in the cars logs and are not escalated in any way, shape or form to tesla. They are used only if you take your car into service, and tell the service technician "I did a bug report when XXXX happened". They can look in the cars logs for the bug report.
They are NOT forwarded to tesla, so all the people thinking they are getting information to tesla about something that happens while driving (like phantom braking, or navigation issues), are mistaken.
drdumont
Member
This is news to me... I don't want to start a micturition competition, but could you cite your authority or source for this little tidbit?
Multiple people (including myself) have been told that in person by tesla service center personnel. The bug report is car logs they dont go anywhere. They are used for service center appointments or remote login checks of the car when you schedule service and say I did a bug report". They will tell you "ok I will check the logs".
Now the following is conjecture....
If you think about it for a minute it makes perfect sense. Tesla does not need (nor want) individual reports of "bugs" from users. They have all the data they could ever need being sent to them by the cars themselves, and the cars wont attempt to embellish anything, etc. I am not accusing anyone specifically of anything, but tesla has tons of data from the cars, and has already proven they dont really want to "take feedback" from users.
drdumont
Member
To quote jjrandorin:
If you think about it for a minute it makes perfect sense. Tesla does not need (nor want) individual reports of "bugs" from users. They have all the data they could ever need being sent to them by the cars themselves, and the cars wont attempt to embellish anything, etc. I am not accusing anyone specifically of anything, but tesla has tons of data from the cars, and has already proven they dont really want to "take feedback" from users.
Doc sez:
I can see this. STM this is a little misleading on Tesla's part, as one might encounter what one believes is an issue, and sending the bug report would feel like something is being done.
Thanks for the insight!
If you think about it for a minute it makes perfect sense. Tesla does not need (nor want) individual reports of "bugs" from users. They have all the data they could ever need being sent to them by the cars themselves, and the cars wont attempt to embellish anything, etc. I am not accusing anyone specifically of anything, but tesla has tons of data from the cars, and has already proven they dont really want to "take feedback" from users.
Doc sez:
I can see this. STM this is a little misleading on Tesla's part, as one might encounter what one believes is an issue, and sending the bug report would feel like something is being done.
Thanks for the insight!
I agree with the above that using Tesla Navigation is a little bit tricky.
The Tesla navigation display can provide a good itinerary overview but when looking at a particular location it is too far away to be really practical.
I am used of the Audi Virtual Cockpit Navigation, and having an additional smaller display in direct line of site when driving is more convenient.
I wish Tesla provides an additional option providing such capability, beside most of the time I use my central display as rear view mirror.
Even that font is small. And the white text on white roads. Who thought that was a good idea?
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