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Smart meter not working

I had a 1st gen smart meter installed in 2016. I have since moved to another energy supplier which caused the smart meter to become dumb and therefore, I can’t get onto an EV tariff. I’ve spoken to the energy supplier who said they can’t install a new smart meter, and it’s not at all straight forward to upgrade my current meter to smart again, but are looking into it. Has anyone here had a similar situation and know a solution?
 

yessuz

Active Member
Dec 30, 2021
1,757
1,256
Midlands
I had a 1st gen smart meter installed in 2016. I have since moved to another energy supplier which caused the smart meter to become dumb and therefore, I can’t get onto an EV tariff. I’ve spoken to the energy supplier who said they can’t install a new smart meter, and it’s not at all straight forward to upgrade my current meter to smart again, but are looking into it. Has anyone here had a similar situation and know a solution?
Why they can't install a new one?
 

init6

Active Member
Oct 16, 2020
2,288
1,639
Scotland
When I last moved supplier my meter moved from smart to dumb (SMETS1 IIRC) and the new supplier offered to install a new meter. Along came covid and it got postponed. A few months ago my meter started working smart again and my appointment has been cancelled. So maybe there's a software update that can get them working again or a backend upgrade.
 

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