Finally MetroExpress is communicating it's program better and posting on tollways. ZEV owners, if you haven't already, set the switch to 3 and participating freeways will not charge you. FYI, still need your HOV sticker.
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Metro ExpressLanes is excited to announce upcoming changes to the ExpressLanes program.
FASTRAK SWITCHABLE TRANSPONDER IS NOW CALLED "FASTRAK FLEX"
Starting soon, Metro ExpressLanes will be rebranding the FasTrak switchable transponder to "FasTrak Flex." Roadway signage, the website and customer correspondence, will be changed to incorporate the new FasTrak Flex branding. The change is necessary to ensure customers from other FasTrak agencies within California are aware of the requirement for a switchable transponder to travel toll-free on the Metro ExpressLanes. Non-switchable FasTrak transponders from other agencies will be charged the posted toll regardless of the number of occupants.
If you are a current ExpressLanes customer with a switchable transponder, there is nothing you need to do. There will be subtle changes to the transponders, the ExpressLanes website, and customer correspondence, which will use "FasTrak Flex" when referring to the Metro ExpressLanes transponder or the need for this transponder type to travel toll-free on the ExpressLanes. Images of the new transponder logo and message signs are included below.
New FasTrak Flex Logo:
New Message Signs:
When traveling on the Metro ExpressLanes, make sure your switchable transponder (FasTrak Flex) is set to the proper position.
NEW TOLL-FREE NUMBER
Metro ExpressLanes is now offering a single toll-free number for all customers, within or outside the Los Angeles metropolitan area. Customers can now call the Metro ExpressLanes Customer Service Center directly at 1.877.812.0022to update account information, add a vehicle or license plate, or request a new transponder. Customers within Los Angeles, Orange, or Ventura counties can still call 511 and say "ExpressLanes" to be transferred to the ExpressLanes Customer Service Center.
CHANGES TO TOLL RATES
Effective October 1, 2016, the maximum toll rate will be increased from $1.50 per mile to $1.60 per mile. These changes are necessary to continue to manage congestion and provide a safe, reliable and predictable commute for customers of the ExpressLanes. There will be no change to the minimum toll rates of $0.35 per mile during peak hours and $0.10 per mile during the off-peak hours. Remember: you must have a FasTrak transponder in your vehicle to use the ExpressLanes.
WEBSITE UPDATE
The Metro ExpressLanes website metroexpresslanes.net is getting a new look! The new design will make it easier to navigate and manage your account.
AVOID VIOLATIONS
Need to update your credit card, add a new vehicle or license plate, or change your address? Visit metroexpresslanes.net to maintain your account. Remember: it is important to keep your account information current and your transponder mounted correctly to ensure accurate posting of tolls and to avoid toll violations.
Sincerely,
Metro ExpressLanes Customer Service
If you cannot view HTML in your email, click here.
En español | 中文
Metro ExpressLanes is excited to announce upcoming changes to the ExpressLanes program.
FASTRAK SWITCHABLE TRANSPONDER IS NOW CALLED "FASTRAK FLEX"
Starting soon, Metro ExpressLanes will be rebranding the FasTrak switchable transponder to "FasTrak Flex." Roadway signage, the website and customer correspondence, will be changed to incorporate the new FasTrak Flex branding. The change is necessary to ensure customers from other FasTrak agencies within California are aware of the requirement for a switchable transponder to travel toll-free on the Metro ExpressLanes. Non-switchable FasTrak transponders from other agencies will be charged the posted toll regardless of the number of occupants.
If you are a current ExpressLanes customer with a switchable transponder, there is nothing you need to do. There will be subtle changes to the transponders, the ExpressLanes website, and customer correspondence, which will use "FasTrak Flex" when referring to the Metro ExpressLanes transponder or the need for this transponder type to travel toll-free on the ExpressLanes. Images of the new transponder logo and message signs are included below.
New FasTrak Flex Logo:
New Message Signs:
When traveling on the Metro ExpressLanes, make sure your switchable transponder (FasTrak Flex) is set to the proper position.
NEW TOLL-FREE NUMBER
Metro ExpressLanes is now offering a single toll-free number for all customers, within or outside the Los Angeles metropolitan area. Customers can now call the Metro ExpressLanes Customer Service Center directly at 1.877.812.0022to update account information, add a vehicle or license plate, or request a new transponder. Customers within Los Angeles, Orange, or Ventura counties can still call 511 and say "ExpressLanes" to be transferred to the ExpressLanes Customer Service Center.
CHANGES TO TOLL RATES
Effective October 1, 2016, the maximum toll rate will be increased from $1.50 per mile to $1.60 per mile. These changes are necessary to continue to manage congestion and provide a safe, reliable and predictable commute for customers of the ExpressLanes. There will be no change to the minimum toll rates of $0.35 per mile during peak hours and $0.10 per mile during the off-peak hours. Remember: you must have a FasTrak transponder in your vehicle to use the ExpressLanes.
WEBSITE UPDATE
The Metro ExpressLanes website metroexpresslanes.net is getting a new look! The new design will make it easier to navigate and manage your account.
AVOID VIOLATIONS
Need to update your credit card, add a new vehicle or license plate, or change your address? Visit metroexpresslanes.net to maintain your account. Remember: it is important to keep your account information current and your transponder mounted correctly to ensure accurate posting of tolls and to avoid toll violations.
Sincerely,
Metro ExpressLanes Customer Service
