Software install problem

[Impala1ss]

I asked for a service call because I have not received a software update in quite a while and have2019.36.2.1 ea322ad. Service msgd me back that an update was uploaded to me on 1/22/20 and I should click on the yellow clock on the display. I do not see the update to upload and do not have a yellow clock to click on. I'm trying to get service at my house again but there has been no response. Any suggestions?

 

[brkaus]

What car do you have? MCU1 or MCU2? (or month/year)

I'd just submit an appointment request using the firmware update category.

 

[ewoodrick]

Go into settings software and see if an update is there.
No new updates in many weeks thitho

 

[Bmac]

I am stuck as well. Currently on 40.2.1 since December 24. Tesla informs me that my car is up-to-date so apparently I don't get to have 40.50.X because my car was manufactured July 2017, hence MCU1. is this true?

 

[zanary]

I am stuck as well. Currently on 40.2.1 since December 24. Tesla informs me that my car is up-to-date so apparently I don't get to have 40.50.X because my car was manufactured July 2017, hence MCU1. is this true?

Correct. There are thousands of us out there. Basically MCI1 owners have not gotten any update since early December. We are all on 10.1, while anyone with MCU2 is already on 10.2.

 

[Bmac]

Correct. There are thousands of us out there. Basically MCI1 owners have not gotten any update since early December. We are all on 10.1, while anyone with MCU2 is already on 10.2.

Thanks. So there is a technical issue with 40.50.X and MCU1?

 

[brkaus]

Thanks. So there is a technical issue with 40.50.X and MCU1?

Apparently so. It’s a different processor so it all has to be compiled and possibly modified for each platform. For some reason they have not released it. Are they working on it? Or did they just decide to not do it? We are not sure.

 

[Impala1ss]

Thanks for the responses. The Road Service got back to me and pushed the latest 40.2.1 update to me. My last version was 36.2.1.