I picked up my Model Y on 7/22 and my software is still on 2021.3.104. They said it would update in a few weeks but it has not.
I chatted with Tesla yesterday and they said they show my car is on 2021.4. I sent them a screenshot showing my current SW is in fact 2021.3 and they said I need to go in to a service center to figure out why my car is not updating and also apparently out of sync with their reccords.
They were able to confirm I am connected to wifi and no updates have been trying to get to my car since I've owned it.
They instructed me to do a two-wheel reset and after reboot nothing changed.
Has anyone else experienced this? Is there a way to get my updates "un stuck" and avoid a service center trip?
I chatted with Tesla yesterday and they said they show my car is on 2021.4. I sent them a screenshot showing my current SW is in fact 2021.3 and they said I need to go in to a service center to figure out why my car is not updating and also apparently out of sync with their reccords.
They were able to confirm I am connected to wifi and no updates have been trying to get to my car since I've owned it.
They instructed me to do a two-wheel reset and after reboot nothing changed.
Has anyone else experienced this? Is there a way to get my updates "un stuck" and avoid a service center trip?