To all new Tesla owners... welcome.
I’m a 2x Tesla owner S/3.
This company is not Apple. They make cars. If they release the update to all owners and the same time and all cars break they can’t fix them all right then and that’s a bad look. The media and regular car companies would make commercials about it. Please just have patience and leave these people alone to work on getting the update out.
So some advice to keep yourself happy... I like to compare my Model 3 to my wife’s Jeep Grand Cherokee. Service if you need it Jeep fights you for even very serious problems. Tesla sends a mechanic to my house and leaves a $140k P100D to enjoy while they fix my car. The Jeep updates... never. I could go on and on but you get the point.
Enjoy the car, don’t sweat the details. You have the most bad ass cutting edge vehicle on the road today. Be proud, not angry.
You had me with the first paragraph.
But having just gone through a complete drive failure (which now appears resolved, thankfully), I have to set the record straight on what others service experience might be.
They towed me 2 hours away to the SC, then Ubered me home. Phone rep was really helpful and supportive.
However - no loaner was offered until a couple days later, and I had to ask for it. Also, they didn't have any Tesla loaners available - and when my car was fixed, it was NOT delivered. Our other car is a Lexus 400h, which has always been rock solid, and all service we get a valet/loaner by default.
That being said, my displeasure vaporized as I drove my car home today. It's still unlike anything out there.
I think now that the customer base is growing exponentially, the red-carpet treatment that Tesla used to be able to offer has... changed. They simply don't have the resources.
But I knew what I was getting when I signed up, and am happy they are getting better all the time.
