Software Update 2021.40 update stuck

[ndstevenson]

I tried to install update 2021.40. It says "Downloading 2021.40 (100%)" It has been like that for two days. Any suggestions?

 

[impastu]

I tried to install update 2021.40. It says "Downloading 2021.40 (100%)" It has been like that for two days. Any suggestions?

Reboot the car

 

[Fat Wolfie]

I’ve got the same problem, but reboot didn’t fix it.

any more suggestions would be great!

car still drives and is fully usable, it’s just a bit annoying!

 

[Xialutron]

Same for me and reboot didn't solve the issue

 

[Xialutron]

Actually, i don't know if it's the same for you but the car is already on 2021.40 so that is even more surprising

 

[Pearla]

Same Issie been running for now close to 20 hours

 

[Pearla]

I tried to install update 2021.40. It says "Downloading 2021.40 (100%)" It has been like that for two days. Any suggestions?

Same issue now going on to 20 hours at least car is drivable

 

[CarlLaudan]

Mine too. Trying all reboot possibilities currently. Games not updated and I was in the middle of some good stuff :-( but maybe shouldn’t be playing so many games anyway? Lol

 

[dalk84]

I have to the same issue. Car drives fine but is stuck on 100%. Been over 24 hours.

 

[Hapless]

Put in a service ticket through the app. They should be able to connect remotely to the car and fix it.

 

[CarlLaudan]

Mine too. Trying all reboot possibilities currently. Games not updated and I was in the middle of some good stuff :-( but maybe shouldn’t be playing so many games anyway? Lol

So just

 

[CocoNutz]

Hi. Just wondering if anyone got this issue fixed? I can't book another service appointment in the app because I have one already booked for something unrelated to this. Thanks.

 

[CocoNutz]

Alright - just to update incase someone sees this down the road.

I couldn't book an appointment because I had a service appointment already. I used the chat function for my booked appointment (not related to this) and asked for help about this situation. They basically remoted in and reset the software on the car. Asked me to reboot the car with double scroll wheel method on the steering wheel (not the hard reset with the brake + double scroll wheel) and restart my app (which is iOS so I basically swiped up to fully close the app so it's not running in the background). After all that, all is well.

Prior to having them remote reset the software, I've already did the double scroll wheel reset which didn't help. So they did something on their end to fix the issue.

And note; resetting the software remotely or double scroll wheel reset does not wipe any of the saved settings I had on my car. My profile is still there.

Hope this helps someone.

 

[Dries Verhelle]

Mine is stuck on 34%. I'll contact service.

 

[Fat Wolfie]

Mine now seems to have fixed itself after a few days…no idea why it didn’t work to start with, or why/how it fixed itself.

 

[Julio F]

I just called the vehicle support line and they fixed it. Mine M-S refresh was at 32% for >24hrs. Seems that the update will 'stall' like that if the WiFi is interrupted. The support person canceled and resent the signal - now it is flowing in.

 

[M5FAB]

I’ve got the same problem, but reboot didn’t fix it.

any more suggestions would be great!

car still drives and is fully usable, it’s just a bit annoying!

I have the very same problem. Reboot did not fix it