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SOFTWARE UPDATE 2022.44.2 (Keeps spinning)

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Does the car's touchscreen show that the build was installed? Others have reported issues where the app doesn't indicate the install completed when it really did. If the car shows it was installed, force quit the app and relaunch it, and if that doesn't help, try logging out and back in.
 
What does the car say?
Is it connected to wifi?
If the car is also at 20% try holding both steering wheel buttons until the system reboots
If that doesn't work call support. It happened to me once and they were able to reset the old download and get a new one going before the end of the call