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Software update fail

Discussion in 'Model S: User Interface' started by kevincwelch, Jul 31, 2017.

  1. kevincwelch

    kevincwelch Active Member

    Joined:
    May 13, 2012
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    Location:
    Chicagoland
    Anyone have a OTA software update that has failed multiple times despite resetting the console, installing immediately or selecting different times/places? What have you done if successful? I'm trying to avoid a dedicated trip to a service center just for this issue...
     
  2. Mark Z

    Mark Z Active Member

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    Mar 12, 2013
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    Location:
    North Orange County
    Happened to me. Very frustrating. Only a Service Center visit solved it.

    Call Tesla to check if a newer remote fix is available. If not, then schedule a service visit..
     
    • Helpful x 1
  3. arlorose

    arlorose Member

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    Mar 5, 2017
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    Location:
    California
    Ditto. Both times it happened to me it was because of a hardware issue and needed to go in for the fix.

    Schedule an appointment, best case they'll do an update in the driveway and all will be good... worst case they'll find something else you'll have wanted to get fixed anyway.
     
  4. mmccord

    mmccord Member

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    Dec 9, 2014
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    820
    Location:
    Pine Bush, NY
    My last 3 updates have failed. Svc center pulled the logs and told me it's because my door handle was unplugged. Now that I've fixed the gear in there and plugged it back in, I'm waiting for an update to stage so I can try again.

    Lesson: Even trivial hardware changes can prevent updates from completing.
     
    • Helpful x 1
  5. MichaelS

    MichaelS Supporting Member

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    Aug 8, 2012
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    Location:
    Hayward CA
    As another data point, I upgraded my TPMS to display tire pressures. After that, I had four failed software updates in a row.

    Turns out a setting was incorrectly configured related to the TPMS system. I think it was set to a type one and it was supposed to be a type 2.
     
    • Helpful x 1
  6. kevincwelch

    kevincwelch Active Member

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    Chicagoland
    Thanks, guys. I guess there are a plethora of other software/hardware issues that could be causing the failure. Looks like I'm gonna have to head in...
     
  7. bob_p

    bob_p Active Member

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    1,562
    When our S 100D was delivered, the first update failed to install. The Service Center had the car for an extended period, and after multiple attempts to install the update at the SC, they ordered a replacement processor.

    But...

    When I got home, I was able to get the software to install. I did a reboot of the processors, then a "Power Off" of the entire car (using the console commands), and then another reboot of the processors.

    And... the software update installed. And we then cancelled the processor replacement.

    And, if that doesn't work, call Tesla and ask them to push the update to your car again - and try the above reboot/power off sequence.

    Since the initial update failed issue - subsequent updates have installed correctly.
     
  8. milleron

    milleron Member

    Joined:
    Jun 16, 2017
    Messages:
    28
    Location:
    Columbus Ohio USA
    I've read the manual and many forum posts, but I'm unfamiliar with ". . . a 'Power Off' of the entire car (using the console commands) . . . ."
    Are you able to explain or point me to an explanation of that process?
     

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