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I switched from Xfinity to T-Mobile 5G Internet and now I can't download software updates because the error says "Connect to WiFi to download" but I'm connected to my home WiFi. Any idea how to get around this?
yes, connected to T-Mobile 5G home internet. I even took the SIM card out to make sure that I'm on the home network,
The only thing I can think of is that the Tesla Server thinks I'm on a cell network and not a WiFi.
Next step is to go to the neighbors network and see if this works.
I can see it on the app that I'm connected to the car.... Look at the error --- It says "connect to WiFi to download" so the issue is the Tesla server thinking I'm on a mobile network. I never had an issue with Xfinity and I did not change the process.
It is the car that needs to be connected to wifi. The connection your cell phone is using is irrelevant. You should go sit in the car and check what wifi connection you have in there, if any.
I just got off the phone with T-Mobile support and he refreshed the signal to my router and now it's downloading. Thanks for the comments and it looks like the issue was with T-Mobile.
I just got off the phone with T-Mobile support and he refreshed the signal to my router and now it's downloading. Thanks for the comments and it looks like the issue was with T-Mobile.
I've been with T-Mobile about 2 months and I have had to refresh the signal 3 times. Slight inconvenience compared to the quality and price of the service
My car is showing our home network but just spins rather than connecting. I tried to forget network and delete then reconnect and it still just spins. Reached out to Xfinity this morning to confirm all is working and they said yes. Not sure what to do as I am do for software updates.