TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Software Updates without wi-fi?

Discussion in 'Model 3' started by shauna, Jan 28, 2019.

  1. shauna

    shauna Member

    Joined:
    Nov 3, 2018
    Messages:
    9
    Location:
    Oakland, CA
    My car has been glitching big time lately. First when I make calls, I can hear the people but they can't hear me. Then one day my heat seatersand heat stayed on all day while I was at work which I think normally shuts off and then I was driving using the auto pilot and although the voice was saying veer right, the car was veering left and I had to grab the wheel and take over not to miss our exit lane. Soon after this the hazard lights went on and won't tun off. I called Tesla support and they said the car has a new software update that has been trying to download for four days and that that would fix all the issues the car was having. I cannot connect my car to my home wi-fi as the range doesn't reach and it won't let me connect to my phone or my son's phone which I use as a hotspot...it tells me the password is wrong but it is not wrong. Will the software update be able to download without a wi-fi connection? Any other ideas on how to download this software update to fix these glitches?
     
  2. brkaus

    brkaus Well-Known Member

    Joined:
    Jul 8, 2014
    Messages:
    5,201
    Location:
    Austin, TX
    Some wifi chipsets (or firmware) have issues with special characters it very long passwords.

    Change the hotspot password to something a bit easier and try again?

    There are also various range extenders and mesh wifi set ups you could install at home.
     
    • Like x 1
  3. DurandalAI

    DurandalAI Member

    Joined:
    Dec 20, 2016
    Messages:
    893
    Location:
    US
    On wifi, I've found that especially with iPhones, since they're usually named "Bob's iPhone" the apostrophe can throw off some wifi chipsets. Try changing the phone's name to one word with no symbols, and make sure the password is under 16 characters.
     
    • Like x 1
  4. shauna

    shauna Member

    Joined:
    Nov 3, 2018
    Messages:
    9
    Location:
    Oakland, CA
    Ok, I will try that. ONce I change the password and if it connects, how do I initiate the software update?
     
  5. MP3Mike

    MP3Mike Well-Known Member

    Joined:
    Feb 1, 2016
    Messages:
    9,023
    Location:
    Oregon
    You just wait for it to download and validate the update, after which time it will put a notification up that you can schedule the installation of the update.
     
    • Like x 1
  6. Trevor B

    Trevor B Active Member

    Joined:
    Apr 2, 2016
    Messages:
    1,025
    Location:
    USA
    You can't initiate ... just connect (sounds like the start of a bad joke) ;)
     
  7. brobinson

    brobinson Member

    Joined:
    May 23, 2018
    Messages:
    543
    Location:
    Ohio
    I would suggest just stopping by your local SC and explaining. They should be able to push the software to it without much issue.
     
  8. voip-ninja

    voip-ninja Give me some sugar baby

    Joined:
    Mar 15, 2012
    Messages:
    3,847
    Location:
    Colorado
    That's the problem, you can't initiate the update, even though this is probably one of the most requested Tesla features missing for quite a long time now. Unless leaving your phone in the garage for a day or two so that the Tesla can connect is an option for you then you will have to find another way.

    The Model 3 might pull the software update in the middle of the night, and the updates including map data can be enormous (many GB) so you really want to look into another way to do this.

    Is there anything stopping you from putting a WiFi range extender into your garage and trying to get the Tesla connected that way?
     
  9. brkaus

    brkaus Well-Known Member

    Joined:
    Jul 8, 2014
    Messages:
    5,201
    Location:
    Austin, TX
    If it is queued, it will typically initiate the download on its own within a short time if being idle and on a wifi.

    The queing is the first magic part. Sounds like they are saying it is queued.

    Downloading is next magic.

    Give it a try. Let it sit for an hour or so connected and idle.
     
  10. PoitNarf

    PoitNarf My dog's breath smells like dog food

    Joined:
    Jun 7, 2016
    Messages:
    2,329
    Location:
    NJ
    I’m convinced that if your car is in the queue to download the update that doing a 2 button reboot will force it to check for an update during its reboot process. Of course I have no evidence to back this up, it’s just a hunch. Again this would only work if your car is in the queue for the download on Tesla’s end of things; if your VIN isn’t in their list that have access to version X then this will do nothing. But it sounds like your car is ready to download the update so just get it connected to some WiFi connection somewhere and it should kick off. I’d also recommend looking into getting a WiFi range extender if possible so that your 3 will get the latest updates quicker.
     
  11. MarkBrokeIt

    MarkBrokeIt Supporting Member

    Joined:
    Apr 21, 2018
    Messages:
    195
    Location:
    Seattle
    Just an FYI, but they will often say this. And most of the time it's just not true.

    What they really mean is they HOPE it'll fix all of the issues, and they don't really want to bother troubleshooting the problem unless you're on a more recent release.
     
    • Funny x 1
  12. Ooky

    Ooky Member

    Joined:
    May 30, 2019
    Messages:
    8
    Location:
    SoCal
    I have a similar problem with my Model 3 update message that popped up but has since disappeared. Ican't find a way to wifi consistently. Live on upper floors of highrise (can't do a range extender) and car is parked in garage next building over. Only wifi available consistently is one that pops up a website on tablets/phones to check a box and click on a button to accept terms. Any other possible solutions other than go to a service center and hope upon hope that a prompt pops up?
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC