Software Version 2022.24.8 deleted driver profiles, homelink setting and turned off mobile access

[landrover]

A recent auto update of software to version 2022.24.8 on our 2018 M3LR ended up disabling mobile access, deleting all driver profiles and deleting homeland settings in addition to changing other internal settings. Has anyone else had to to do extensive reconfiguration after a software update? Our past experience is that we just have to figure our new configurations or different features....but we have never lost profiles or had settings change so drastically....Not happy but finally back to where we were yesterday albeit with "new" and "improved software!!!

 

[Svedman]

It sounds like the update initially failed, and the car had to perform a "clean" install to recover. This can happen with any computer, just like upgrading Windows sometimes fails and you may need to do a clean install.

 

[EVRider-FL]

It’s uncommon, but software updates have been known to reset everything. It isn’t supposed to happen, but it can.

 

[UncleCreepy]

It’s uncommon, but software updates have been known to reset everything. It isn’t supposed to happen, but it can.

^ That. It has nothing to do with the software version itself, it just happens sometimes, although rarely.

I had the same thing happen to my M3 LR once. The car thought it was in California although it was still in Ontario, speed limit signs were European and it took lord knows how many reboots to get back to normal. The only thing that's left from this occurrence is that I lost the trip counters, so Trip B no longer shows the lifetime Wh/km as it used to. Instead, they both reset.

 

[alexyoung]

I had the same problem with this update. Never before.

 

[jmarcos]

Same here.

 

[zwitte]

This happened to me a few weeks ago and again with the latest software update.

 

[finman100]

2023.2.0.5 just deleted all my ****ing settings. Jesus this is stupid. Wtf is going on at Tesla????

 

[mazers]

Just happened to me after a 2 button reboot. Version 2022.44.30.5. Lost all driver profiles. Why aren't these saved on the system, or maybe the flash drive?

 

[Steve Scola]

Is this still an issue? Are there still people out there where a software update deleted driver profiles? I believe I have found a fix.

 

[finman100]

do tell. it's happened twice to me over the 5 years in my LR 3. it will happen again i'm sure.