Concerning if Tesla lays off many of their support/install/general folks and scales down the business. Do folks with Tesla solar installs call Tesla directly when there is a problem? Do they forward it to a component company that they are using?
I ask because real world example, I had a recent communication issue within my system. I called my installer, but they said they'll look into it within 5 days. I decided to call Enphase directly and worked with someone on the phone and got it back online within an hour or two. To me, it seems like working with the one who makes the stuff sounds the best since that's all they deal with. He didn't even have to route me to someone more "knowledgeable".
Tesla solar probably supports their solar roof since they own that, but if you have other pieces from another manufacturer, seems like it'll just go back and forth blame/game. Sorta like getting support from Best Buy, but they need to call LG to fix your TV.
Maybe it's not so bad, but similar to Twitter losing staff probably hand over fist now, when people are quitting/laid off, they simply don't care about your solar problems because they have their own bigger problems.