I have an ask, but need to add some context first.
Two years ago I ordered a Solar Roof and two Powerwalls for my home in Swampscott, MA. The Solar Roof install started the beginning of January (2021) and they finished up in March. They told me they would start the Powerwall install as soon as they finished the Solar Roof install but now it's the end of September and no Powerwalls. I'd call every month or so and they tell me I'm in the queue or they are back ordered and eventually I was told they are prioritizing combined solar and Powerwall installs over Powerwall only installs and as mine is now a Powerwall only install, it's not prioritized. I pointed out that I ordered them together but they chose not to install at the same time so it should not be prioritized as a Powerwall only install. The only people I can get on the phone agree with me but don't have the authority to change anything. I'm always told "I'll talk to my manager", and for sure they are sympathetic but still no powerwalls.
To boot, I'm not getting any of my MA SMART rebates as Tesla has not finished the paperwork with the state. I believe they are waiting to submit the paperwork until the powerwalls are installed as the reimbursement rate is different for solar only and solar+batteries.
I received am email today from the MA SMART Solar Incentive Program telling me that the expiration date of my MA SMART program is due to expire soon as Tesla has not submitted the "Preliminary Statement of Qualification". which I don't think they can do until they finish the powerwall install.
I just got off the phone, again, with a very nice Tesla Energy customer service person who was sympathetic but unable to do anything other than "look into it for me". I'm not hopeful.
When the install was happening and I could not get an answer about why they we're not installing the powerwalls, no one at Tesla would call me back. One of the installers gave me the phone number of the manager of local Tesla Energy office (in Wilmington I think). He was great, super helpful and got me all the answers I needed.
Now for the ask: I'd really like to talk to this manager again to get his help with the rest of my project. BUT I don't have his name or number. Anyone know who he is and/or a phone number?
If anyone reading this is in the middle of an install would you mind asking the installers?
I love Tesla, I love my 2014 MS85 (157k miles), I love my solar roof, I'm just wicked frustrated with the silliness of the above story and anyone I can speak with's inability to do anything other than sympathize.
Thank you in advance for any info you can provide.
Two years ago I ordered a Solar Roof and two Powerwalls for my home in Swampscott, MA. The Solar Roof install started the beginning of January (2021) and they finished up in March. They told me they would start the Powerwall install as soon as they finished the Solar Roof install but now it's the end of September and no Powerwalls. I'd call every month or so and they tell me I'm in the queue or they are back ordered and eventually I was told they are prioritizing combined solar and Powerwall installs over Powerwall only installs and as mine is now a Powerwall only install, it's not prioritized. I pointed out that I ordered them together but they chose not to install at the same time so it should not be prioritized as a Powerwall only install. The only people I can get on the phone agree with me but don't have the authority to change anything. I'm always told "I'll talk to my manager", and for sure they are sympathetic but still no powerwalls.
To boot, I'm not getting any of my MA SMART rebates as Tesla has not finished the paperwork with the state. I believe they are waiting to submit the paperwork until the powerwalls are installed as the reimbursement rate is different for solar only and solar+batteries.
I received am email today from the MA SMART Solar Incentive Program telling me that the expiration date of my MA SMART program is due to expire soon as Tesla has not submitted the "Preliminary Statement of Qualification". which I don't think they can do until they finish the powerwall install.
I just got off the phone, again, with a very nice Tesla Energy customer service person who was sympathetic but unable to do anything other than "look into it for me". I'm not hopeful.
When the install was happening and I could not get an answer about why they we're not installing the powerwalls, no one at Tesla would call me back. One of the installers gave me the phone number of the manager of local Tesla Energy office (in Wilmington I think). He was great, super helpful and got me all the answers I needed.
Now for the ask: I'd really like to talk to this manager again to get his help with the rest of my project. BUT I don't have his name or number. Anyone know who he is and/or a phone number?
If anyone reading this is in the middle of an install would you mind asking the installers?
I love Tesla, I love my 2014 MS85 (157k miles), I love my solar roof, I'm just wicked frustrated with the silliness of the above story and anyone I can speak with's inability to do anything other than sympathize.
Thank you in advance for any info you can provide.
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