Does sound like that would have been better. Wonder where the strings are joined. If it's on the roof that would be a PITA to rewire but they might have run them separately into the inverters combiner box. If that's the case it might only take ~20 minutes to fix.
It's not so much that the string in shade is effecting the unshaded string. Essentially 2 different power points are being created since one string is effectively shorter than the other if one is in shade. So there's a 'M'PP at ~300v and one and ~400v. The inverter has to determine which one yields more power. At the higher voltage the unshaded string is basically producing at it's MPP and the shaded string is at ~0. At the lower voltage it's compromising and neither string is happy but overall power could be higher than the one unshaded string alone. Either way.... unshaded panels are losing power because of shaded panels... which is why parallel strings suck.