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Some more issues... Rear doors and rant

Discussion in 'The UK and Ireland' started by Blueskye, Jun 28, 2020.

  1. Blueskye

    Blueskye Member

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    So it looks like my model 3 cannot wait to go to service…
    It has been waiting over three months due to lockdown and I feel like every day that passes I find new defects and issues that I hadn’t noticed before despite checking the car with the very comprehensive checklist that is being shared on this forum...

    literally new things pop up every day that passes.



    Q. Now my rear passenger doors don’t really pop up as the front ones do when I open the handle? I feel like I have to pull them via the handle and I feel a slight resistance, almost as if there was something withholding them!
    The catches on the door look good, nothing immediately apparent..
    But I feel as if this is something new.. but on the other hand I almost never open the back doors...
    have any of you experienced something similar...?





    I felt like on my car the quality control was inexistent... I’ve found soooo many little defects.. thankfully nothing mahout that stops me from using the car.. but I couldn’t do vinyl wrapping, clear bra nor the ceramic coating that I purchased 4 months ago! :mad::mad::mad:
    The car was also delivered really dirty and that’s wasn’t pleasant either... just... weird!

    my £15,000 fiat 500 was literally perfect no scratches or minor things, NOTHING! Clean vacuumed and bathed ready for collection...

    So the reason why I mention the above is that the service centre is getting fed up with me as I basically call them once a week adding new stuff on the job list coz things just keep popping up!

    and they were just like... if you didn’t tell us of this at the 100 mile thing, then we may not do it.
    Which is fair enough but I kinda feel it’s also unfair as they put the ones on us to overcome their shortfalls?!
    Shouldn’t they have to go through the car and ensure there aren’t any scratches, and defects BEFORE giving it to us?!?
     
  2. Godsense

    Godsense Member

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    My understanding of the 100 mile rule is mainly paint, dents etc. Which I think is reasonable

    Issues with your door handles and such like should be covered under warranty no problem.

    No issues with handles here
     
    • Like x 2
  3. Beady3647

    Beady3647 Member

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    On my previous Model S I had a problem with the front passenger door handle not presenting a couple of years ago. It was dealt with by the Birmingham SC at no charge.

    They had to wait for the part for a couple of days and I had a Model S loaner for the duration.

    I will repeat what I have said in earlier posts on other threads - I have had excellent service consistently over my four year ownership.
     
  4. davidmc

    davidmc Active Member

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    I "Believe" the 100mile thing or 7 day thing is not allowed in the UK, there is a "sales of goods act" regards cars. This was mentioned in a Thread last year when these things popped up when the first collections started. All faults are covered under warranty. Paint, if it seems like a paint defect is also covered under warranty. 6 months if I remember from collection? Someone may correct me if I'm wrong

    If Tesla say 100miles but your trip from SC to home is greater it kind of defeats the object allowing you to check after collecting.
     
    • Helpful x 1
  5. Jason71

    Jason71 Active Member

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    I think the point about the paint one is if its a dent or a scratch or stone chip then if its been a while then it is unclear whether it was there on collection but since most of the paint defects I hear people complain about are not the sort of thing that can just happen after delivery then they can't legally use that as an excuse.
     
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  6. Blueskye

    Blueskye Member

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    I actually lived quite close to the SC where I picked up my car
    But on the day I HAD TO go to work right after and to some appointments right away (my delivery was delayed by quite a bit) so I had zero time to stop and check the car...
    I lived so close that I managed to go to a nearby charger, then go to work, go to an appointment, come back home (it was night at this point so couldn’t check anymore) and then the following day I managed to drive to a local brand new Travelodge that has a deserted car park and a free charger to check the beauty over.

    and oh boy was I surprised by the little snagging issues.
    I had scratches and chipped paint everywhere, my headlights has weird rainbow swirls all over them (like Condensation, but not really), F passenger glass had 2 deep scratches and a third whitish one...
    Side wing camera popping off ( is worse in real life, picture doesn’t look half as bad..)
    Now the doors open weird
    The seatbelts are impossible to do up
    Several software issues that they said they require the car for to correct
    Panels not greatly aligned
    Charge port sticking out
    Light (basically same panel as charger port, but on the other side) is pushed in a lot
    Passenger mirror panel is “pulling away” an Dvla I trim isn’t sat flush
    Several swirls and scratches on the piano black console ( I DID NOT put anything there before checking! I knew how delicate that was!!!) I was waiting for this appointment so I could simply vinyl coat it!!!!

    and there’s more!!!

    here’s some pictures that I posted on the other thread! F7EDD873-EEBD-431D-9462-06338EAD0619.jpeg DE48578A-B717-4189-B713-2BD0DB66AA11.jpeg F9D7B851-6085-4BEA-8A76-E4217F164BEC.jpeg E18C0A21-7DAA-4A45-836E-B92BBCC7D8E6.jpeg D1CB33EA-4EEE-4271-BEA7-D1FEE37AE8B5.jpeg 8E2171E7-689B-4A0D-A215-551D72F50AD8.jpeg 4A6BAAEB-3439-4E07-833A-EFDB40BD630A.jpeg 37D17F37-A145-496C-8E65-BB4D3304EB13.jpeg F7EDD873-EEBD-431D-9462-06338EAD0619.jpeg DE48578A-B717-4189-B713-2BD0DB66AA11.jpeg F9D7B851-6085-4BEA-8A76-E4217F164BEC.jpeg E18C0A21-7DAA-4A45-836E-B92BBCC7D8E6.jpeg D1CB33EA-4EEE-4271-BEA7-D1FEE37AE8B5.jpeg 8E2171E7-689B-4A0D-A215-551D72F50AD8.jpeg 4A6BAAEB-3439-4E07-833A-EFDB40BD630A.jpeg 37D17F37-A145-496C-8E65-BB4D3304EB13.jpeg
     

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  7. Blueskye

    Blueskye Member

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    F748CEAA-A447-4AA0-8570-68011CA4AC30.jpeg E37B1579-2B7A-45D3-878A-9B0D798EF655.jpeg E84B751A-689C-469A-9627-80A4D06CC329.jpeg
     

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  8. Blueskye

    Blueskye Member

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    By the way... these are just some... there’s more...

    now, I know some of these are almost insignificant, and if they were the only things, I would leave them alone. However, together with the larger issues, I feel like They paint a larger picture and show that there was serious issues with quality control on the SAME car!
     

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  9. cockneyleek

    cockneyleek Member

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    I feel your pain!

    I got my Model 3 SR+ in March. There was no QA on the car at all. There was a big dent in the passenger door, paint defect on the bumper, and huge, inconsistent panel gaps. The interior also had a deep gash in a side panel. Apparently, the dent was known about and occurred in the factory but wasn’t corrected before I collected car.

    Whilst waiting for a service centre appointment it became apparent that one of the rear lights was filling with water and that the AC fan was faulty.

    Having said all that, I love the car and looked forward to finally getting the snags fixed. However, I dropped the car in at the beginning of June and 4 weeks later I am still waiting to get it back. I was told 5 days to sort everything.

    I call once a week and feel like I’m being a nuisance as there is no apology for the delays. When I spoke to them last week I asked (very politely) if there would be any sort of compensation for being sold a bit of a lemon, and having been without the car for a month, and they seemed really surprised - almost as if no one had ever asked that before. I was thinking a premium connectivity refund/extension or some free supercharger miles - nothing crazy. No one has got back to me about this.

    To be honest, I’m pretty fed up now and not feeling overly confident that they’ll fix all the issues. Maybe they’ll have created a few more. Who knows when I’ll even get it back!
     
    • Like x 2
  10. Blueskye

    Blueskye Member

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    Oh Lordy! :eek:

    I’m sooo sorry! I collected mine mid March as well!!
    At the service centre they already know me by name... probably due to the fact I’ve emailed them like a 2 page long list and almost 100 pictures (which they requested). They told me that I’ll probably need a second visit to solve all of the issues!

    I really love the car overall and I NEED them to sort the paint issues ASAP and the software problems so I can finally do the ceramic coating that I wanted to do almost 4 months agooooooo!

    I’m panicky about not having MY car for over a month... I really hope they do have the parts in stock and that it does take them the 3 days quoted...

    did they charge you anything for keeping the loaner? (Also.. what loner did they give you?)
     
    • Like x 1
  11. Durzel

    Durzel Active Member

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    That's a real shame, particularly as it sounds like you're a forgiving person. 4 weeks with no updates when the original estimate was 5 days is ridiculous really.

    I would definitely push for compensation, though who and where you would push to - who knows. On my previous car, an Audi, I had an issue on a couple of occasions and it was resolved by emailing the MD of Audi UK. Extreme, but it lit a fire under the dealership. With Tesla, who do you call? As far as I can make out you can't really speak to anyone. God forbid what happens if you end up in a situation where you've lost total faith in your local service centre, and they act like they don't want to deal with you.

    I feel for the OP. Some of the photos feel, if I'm honest, like a "misalignment of expectations". There is definitely, and unfortunately, a need to accept that the fit and finish is nowhere near German marques of similar prices, but I would agree that taken as a whole you don't expect a brand new car to have bits of wear that you'd expect on a car that had been on long term hire.
     
    • Like x 1
  12. cockneyleek

    cockneyleek Member

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    #12 cockneyleek, Jun 29, 2020
    Last edited: Jun 29, 2020
    They gave me a 5 year old Model S. It’s fine for a week or 2 but I have no driveway and it doesn’t fit in my garage where I normally charge, nor does it fit in the bay at Tesco for Pod Point charging. Therefore, I have to go on a 50 mile round trip to charge it and it charges at 50kW max. The driver’s door panel detaches when you close the door and there is a constant creaking, which seems to come from the sunroof. I know this sounds like I’m just being a grumpy old git, but I just want my car back.
     
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  13. cockneyleek

    cockneyleek Member

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    Re. Who to speak to re. compensation: I asked about how to contact customer services as was told there isn’t one. Apparently, it is all handled in-house, so I would need to speak to the manager at the Service Centre. He was supposed to call me back last Tuesday but didn’t. I’m going to wait until I have my car back before pursuing things further. I wonder what compensation he is able to authorise?
     
  14. Blueskye

    Blueskye Member

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    Hi Durzel,
    Honestly when I ordered the car I was fully prepared for it to have small snagging issues and I was ok with it, since I bought the SR+ and paid less than many.
    Would NOT have accepted anything less than perfect on a Performance for example.

    Now, I did say that issues I have with alignement of some panels for example, are actually way worse in person. It’s hard to capture them on a camera. Same thing for scratches they are NOT as tiny and cute as they are in the pictures! They really stand out.

    I also did mention that I did post small stuff as it gives you a feel overall of the quality control.
    If there were ONLY small stuff, I would have NOT even bothered and spent my time doing other stuff. TRUST ME.

    Again, I’m not even comparing the car to an Audi or Mercedes or BMW for this price, but to a less than £15K fiat 500!!
    I swear i did a very comprehensive check on the car and it did not have any issues like this.

    I had 2 issues in 4 years and they were fixed very promptly and everyone was very apologetic.

    also the car arrived filthy. I would expect it to be at least tidied up a bit.
    The pictures I’ve taken is after I’ve dusted off most of it (and then I realised I should take pics!)

    like I said it should be up to us to keep Tesla accountable so that things would improve over time. We cannot keep justifying or it will come a point that they will start delivering cars that fall apart the day after!

    On the flip side though, I am confident they will resolve the issues.
    I think that I had to live with it for what feels like a long time and couldn’t do things to preserve the car such and vinyl and ceramic coating and other which annoyed me the most and made me more resentful.
    Otherwise I really love the car and being it they are minor issues, it made no significant difference to my day to day.
     
  15. VanillaAir_UK

    VanillaAir_UK P plates

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    Curious, West Drayton for collection?
     
  16. Cnixon

    Cnixon Member

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    Ref rear doors. Your problem is almost certainly the big door rubber moulding at the very top rubbing in the door frame. Put a small amount of tyre shine or silicone on to test.
     
  17. Blueskye

    Blueskye Member

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    Nooooo I wasn’t crazy enough to go there :D
    This was Dartford. But they were feeling the quarter push... Soooooo many cars were getting delivered on that day literally we weren’t fitting anymore in there haha haha.
    The Tesla advisor staid with me for like 1 minute. Didn’t walk me through the car like that at all...
    Just literally a couple of mins and wanted us (in a nice way) our the lot! :Dwhich I was fine with..
     
  18. Blueskye

    Blueskye Member

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    It’s going on service in the morning...
    If they don’t fix it.. will try the hack! thank you!
     
    • Like x 1
  19. cockneyleek

    cockneyleek Member

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    Good luck!

    Have they given you an estimate on how long it will take to fix all the issues?
     
  20. Blueskye

    Blueskye Member

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    Hey!
    They actually didn’t in the morning and I forgot to ask! :oops:
    They previously told me about 3-4 days or so...

    They were very nice though.. they came out with a laptop and we walked through each of the reports and they have agreed on almost all of them! They only had a couple to check if they were within tolerance or not.

    they also gave me a P90D red MS...
    Cute but obsolete imo as it 65 so late 2015.
    So many wheels and knobs! I had to google if it had autopilot and how to activate it!( there’s a 3 lever!!!) and if there’s sentry ( there doesn’t seem to be one) and it’s draining battery like cray cray!!!

    this is gonna be fun... :confused:
     
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