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The bolded sections contain conflicting messages from Tesla employees and seem to me like real failures of Tesla service and valid areas of complaint.He suggested I drop in the new Rocklin service center as 'maybe they have a quick fix or way to fast charge you'. The rep 'called ahead to Rocklin and made sure they were ready for me'. Got to Rocklin, and they were in no hurry to help. They said at best the fix was half a day and it was already 3.30pm.
I ended up driving away to their tow provider in Auburn where I started all over again on the phone with Tesla. New rep this time, insisted I'd have to pay for the tow cause the fix would have only taken 1.5 hours in Rocklin. I argued till blue again, finally doing a con call with the Rocklin service director who confirmed that the BEST CASE part replacement was only 1.5 hours, after an hour or two of diagnostics, then a trip to the Vacaville superchargers to test - half day minimum and it was now 5pm. He also confirmed my plan made sense and agreed to sign off on the extra 15miles of towing that the phone rep couldn't. Thank goodness for him finally stepping up. Their dicking around ended wasting a couple more hours and left me steaming.
Do you know how much crap I'd get from my wife if she had to drive rushour to work in the Bay Area in a rental Chrysler after being spoiled by her Model S with carpool lane stickers if we had to wait a couple weeks for parts to come in?
Uh oh.
I have been concerned about and sympathetic to your situation and story from the beginning, but this one line of yours not only ended that, full stop, but now I have less than any interest in your plight.
Unless you wrote that in jest, but I see no indication you did.
The bolded sections contain conflicting messages from Tesla employees and seem to me like real failures of Tesla service and valid areas of complaint.
.He suggested I drop in the new Rocklin service center as 'maybe they have a quick fix or way to fast charge you'
+1. Handoff NOT handed off. Accountability not properly baked into process?
.
Client asked to adjust plan, assured they would be ready for him, and that worst case he could get AC charge to get to his destination.
Since he has almost no need for DC charging, and the car was functioning perfectly otherwise, interfering with his vacation plans to get DC charging fixed is absurd, at least to me. How is this complicated to understand? As a shareholder, the disregard for the unnecessary COST of having this repair done so far from home seems absurd. Any other shareholders here agree with me?
Defending errors turns them into "not errors." Get enough annoying bureaucratic, anti customer service "not errors" and soon people group Tesla in with Verizon and Time Warner when they think about corporate culture. I hope that won't happen to Tesla. I am a HUGE fan of the company and Elon Musk, but blind loyalist attempts to brush small issues under the rug don't help streamline things long term. Small things unattended tend to become big things.
And there is the question of the integrity of such defense. The integrity of being dismissive of client preference to keep driving their perfectly operating car.
These bugs must have lights shined on them so they are fixed BEFORE they cost too much.
This has NOT been the case for me. My experience has been the opposite. I have taken exception with how Tesla has handled issues and I have not been bullied. Sure there are SOME who will disagree, but for the most part when the criticism is valid it has been accepted. Keep in mind this is a forum consisting of those who, for the most part, love their cars and the company that builds them, BUT we also recognize that the company has made mistakes and will likely make others. Hopefully they will only improve based on the feedback we provide them. Any bullying should be reported to the Moderators post haste!"Unfortunately no, not on these posts. People who criticize TM or tell anything other than a good experience are immediately bullied and the validity of their post, and behavior is immediately questioned...sad but true."
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so true...
Maybe there should be a separate forum for "true believers" and they can have a "zero tolerance" policy for criticism of Tesla Motors or the great and powerful Elon Musk!!!
Indeed. Valid criticisms are welcome though there will be some disagreement as to the seriousness of each specific issue. The idea that we are simply blind fanboys who never criticize the company is completely false.
so true...
Maybe there should be a separate forum for "true believers" and they can have a "zero tolerance" policy for criticism of Tesla Motors or the great and powerful Elon Musk!!!
Hey let's stop the bun fight and let the next post be about how Tesla did a great job fixing our car next week.
"Unfortunately no, not on these posts. People who criticize TM or tell anything other than a good experience are immediately bullied and the validity of their post, and behavior is immediately questioned...sad but true."
- - - Updated - - -
so true...
Maybe there should be a separate forum for "true believers" and they can have a "zero tolerance" policy for criticism of Tesla Motors or the great and powerful Elon Musk!!!
Already happening.Defending errors turns them into "not errors." Get enough annoying bureaucratic, anti customer service "not errors" and soon people group Tesla in with Verizon and Time Warner when they think about corporate culture. I hope that won't happen to Tesla.
Yeah.I am a HUGE fan of the company and Elon Musk, but blind loyalist attempts to brush small issues under the rug don't help streamline things long term. Small things unattended tend to become big things.
Already happening.
Look, I have previously mentioned some egregious stuff where Tesla has had over a year to get it right and hasn't, and in one case, has blatantly not even tried. I don't think Tesla's corporate culture is like that of Verizon or Time Warner, but it seems to be a broken corporate culture. It's broken in a different way -- namely, total sloppiness, no internal commincations, and problems simply ignored rather than fixed.
It's *bad*, and the bad is particularly at middle-management level. (Never let anyone tell you you don't need good middle managers!) Maybe all this stuff can be fixed by emailing the executives directly, maybe not. I suppose I'll try emailing Elon about his company's rampant copyright violations. But even if that works, having all problems escalated to top-executive level is not a sustainable method of operating a large company.
Yeah.