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Southern California - 5 Point Auto Spa Kearny Mesa Location Review

Discussion in 'California' started by Muimui, Oct 28, 2019.

  1. Muimui

    Muimui Member

    Oct 7, 2019
    Warning owners to avoid this specific location. The manager is rude and the front desk is only polite to you up until the point that the car is in their hands.
    Brought my model 3 less than one week after delivery and purchased the silver ceramic coating package (Type of exterior package: Silver (1 Layer of 9H & 1 Layer of Light) - 5 Year Warranty)
    I understand that the package I purchased is not the best, so I am not expecting that much. But compared to some other coating qualities it is very poor.

    Customer service was horrendous upon pick up. I pointed out paint inclusions all over the front of the car that were not visible prior to coating. They immediately blamed Tesla's paint job (which is understandably bad) and stated that I probably didn't notice them before because I didn't do a thorough run through before drop off. A spot on the side vendor was completely missing paint. Again they blamed tesla's inclusions that while coating sometimes the inclusions break and expose the paint underneath.
    The manager is smug, making a comment under his breath in front of me that I "already scratched my own car" as I opened a door and a bracelet brushed up against it.
    Upon pick up one of my 19-inch wheels were missing the black plastic cover, they had to run around the shop to locate it. And all my sensors were covered in a white dust that could not be removed.
    Prior to pick up my car was left unlocked in the public parking lot (trunk was not fully closed). And they continued to keep it unlocked as I left the site and had to return at a different time. Huge security concern here.

    My friend had his model 3 tinted here and resulted in a visible line down one of the passenger doors. 5 Point blamed it on Tesla's poor quality.

    The good reviews on yelp/google are so deceiving. Maybe they changed management thus quality and customer service has dropped down significantly. I will never come back here. For anyone looking to get services here, please expect for them to blame their poor job quality on Tesla manufacturing.
    • Informative x 2
  2. 5PointAutoSpa

    5PointAutoSpa Local Vendor - SoCal

    Aug 22, 2018
    San Diego
    We are so disappointed to see this review on the Tesla Forum. We always try our best to satisfy every customer we see and specifically make an effort to not point out Tesla blemishes. As Tesla owners ourselves we understand the love for the car and all that is wonderful about it!
    We will admit that we had a manager in place for a short period of time that didn't fully adopt to the 5 Point way and he has since been dismissed.
    I will message you directly and would like to personally take a look at your vehicle even though it's been some time since this was written and ensure that you love our work and are satisfied with the outcome.

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