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Who did you speak with/text? Roger?Ha thanks for confirming that it's not just me being picky and it is in fact not a top job! I will keep you posted for sure. He had asked me to send pictures via text of all the places I found issues, because to be honest after it taking 4 hours longer than quoting I got the hell out of there and didn't notice exposed chrome until i was changing lanes on the freeway and saw it when looking at my rear view mirror. I got home and took note of all issues and called him. He asked if i wanted to come back that day, um no thanks. When we hung up he texted me from his personal number and once I supplied the images he never responded. I took that as a "oh crap we did bad" but considering the attitude I got from him, he could also think it looks great to him!
They actually just got their Crystalline certif in the last few weeks. Their guys used to be at the Ontario shop which was also Crystalline certified. My understanding is they have 3 guys that do the tint and 1 or 2 other guys that do the PPF and vinyl stuff. I could be wrong, but that's what one of their guys told me.Guess this is one of those cases where price was too good to be true. :/ FYI, they are on 3M authorized installer for tint (and even "crystalline certified"), but not yet showing up for PPF (don't know if there is a certification for vinyl installers). May just be a case where the list of authorized installers isn't updated often or they are in a trial/probation period. Either way, my intuition is they haven't been doing it for that long.
Who did you speak with/text? Roger?
Yes, all communication has been with Roger. It's been an interesting interaction. I came by a week before my appointment to pick out the vinyl for the chrome delete and the center console. I went with satin black for the chrome delete and the brushed black metal for the center console. The reason I came by a week before was so they could order any vinyl they needed prior to service if they did not have it in stock. I will say, they had plenty of options. It all made sense and I was happy to come in to make sure I was picking out exactly what I wanted and not relying on pictures on the internet.
I arrived at 8:50am on Saturday for a 9 am appointment and he informed me the brushed black metal came in yesterday but with no adhesive so they could not do it that day. I was already kind of annoyed because I just drove 45 minutes for this appointment and why hadn't I been notified prior to this morning so I could reschedule?!? He then went in the back and there was "plenty" for the center console. Why would you tell a customer it wasn't available before checking? Was he trying to give his guys less work for the day because he over booked? One person had just checked in for 2 cars and they said they would complete it by end of day and gave him a loaner. For me it would take "3 hours" and i was left to sit in the waiting room. Luckily, I had friends in town going to Disneyland for the day so I took and uber and joined them to pass the time. He said he would call me when the car was done at that they would do my car first. Three hours go by, then four, then five, still no word from Roger. I regretted telling him that I would be at Disneyland (maybe he de-prioritized my car) and assumed he just didn't call to tell me my car was ready. At 3 pm i was waiting for my uber to take me back to the shop, Roger calls and said it would be read at 4:30... reminder, I dropped it off at 9. I was not happy and i expressed my disappointment that the quoted 3 hours has turned into 7+ hours. I got to the shop, waited in the waiting room for an hour, when my car was ready i was trying to get out of there as soon as possible. He did not like that I conveyed my disappointment, and honestly I am surprised that he could not swallow his pride. He got combative, defensive and when i said "i feel like you find this acceptable and are not even sorry" he replied "I already apologized on the phone." Like one apology was all i was allowed to get. Can you imagine if I sat in that waiting room the entire time? When he said my car was ready, I wanted to get out of their fast - i had already left my dogs alone all day (poor pups) - so I didn't look over the entire car. I noticed all the issues either on the drive home or once I got home. We had a brief conversation on the phone which made it sound like they would fix their issue, i sent pictures via text per his request and now i have heard nothing back. I followed up on text and he hasn't responded. I will call later today as we had previously discussed coming me stopping by tomorrow to look at the problem areas but I do not feel like driving 45 min out of my way to show him what I already sent on pictures just to have to reschedule an appointment anyway.
Also just to note, the center console looks great! I have no complaints there, I had tried to wrap it myself previously and failed miserably so I know its not easy.
I really struggled with posting any of this. I wanted to give him the chance to rectify the issue. But, when I saw others posting about chrome deletes, I wanted to make sure everyone is informed of not only the wrap job but also the attitude involved. Also very disappointed in that he seems to be ignoring me at this point.
I will keep you all informed when/if I finally hear from him.
Wow... Thanks for posting about your experience. It's kind of disheartening. Initially I was going to go all-in and have his shop do everything. Now Id like to take the chrome delete job elsewhere. They don't do the badges anyway and I'd like to get my dual motor badge blacked out when it comes in as well
Good to here about the console wrap though. Has the experience been good with tint?
Jesse is the co-owner and helped me with an issue I had with a car I had them work on recently (non-Tesla).Hey all.. promised I would keep you posted!
I called them this evening and Roger was not there however Jesse answered and he said he was the owner. I gave him the entire backstory. He knew Roger's side of the story and that Roger told him i was going to come by tomorrow. But I asked him, why would I come by tomorrow after sending pictures of all the issues, just to turn around an leave because they are booked tomorrow?? He gave me 2 options, full refund or they will book an appointment to fix it. I told him that if I get a full refund and they don't fix it, then I have to go somewhere else to get this completely re-done and I'd rather give them the opportunity to make it right. I said I was in no hurry as long as we can get something on the books. So, at this moment we are set for Sept 15th and they will fix all the issues. He was very sorry for the service (and attitude) i received and when I asked if he was confident his guys could actually fix it, he said "i have to do right by you, I will fix this." And to me, that was all i really needed to hear. Owning up to the issue and offering a solution.
Hopefully I can report back on September 15th that it looks fantastic. I will say though, he mentioned to me that it was Roger's idea to add the chrome delete to the group buy, making it seem like they are new to it and almost as if he regrets offering as a service, so take that for what it is.
Hopefully I can report back on September 15th that it looks fantastic. I will say though, he mentioned to me that it was Roger's idea to add the chrome delete to the group buy, making it seem like they are new to it and almost as if he regrets offering as a service, so take that for what it is.
Definitely NOT good! That looks like the kind of work I might do at home in my garage as a first timer!Ha thanks for confirming that it's not just me being picky and it is in fact not a top job!
Sounds like "over-stretching" to me which is detrimental to glue adhesion.Anyhow my chrome delete in the mirror caps are pretty much pulling on the edges and parts of the chromes are exposed(not fully wrapped in black satin) maybe it shrunk? Not sure.
They're usually pretty good about answering phones... if you're not too far, just drive down to the shop.I tried for a week to contact this shop but they won't respond to emails or picking up the phone. What's the best way to reach them for the group buy?
I tried for a week to contact this shop but they won't respond to emails or picking up the phone. What's the best way to reach them for the group buy?