Per the local service manager:
"Unfortunately this is not a retrofit qualifying item."
That bursts my bubble.
Were those his exact (possible prepared, official response) words?
"retrofit qualifying item" sounds like it's not a item that will qualify for one of the mythical "hardware upgrades" done during prepaid annual service.
If it was not something we could pay for as an upgrade, I would think he would have said "Unfortunately this is not a retrofitable item"