TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Spotify on version 9

Discussion in 'Australia & New Zealand' started by Dborn, Nov 7, 2018.

  1. P100D_Me

    P100D_Me Member

    Joined:
    Nov 12, 2018
    Messages:
    366
    Location:
    Australia
    My Model-S on 2018.42.3 eb373a0 can't go two days without not being able to log in. I disconnected it from the WiFi thinking that might have been the problem but it changed nothing, even with constant 3G connection I can't log in using the cars account or my own. Just keeping my fingers crossed they get enough feedback that it is not working and another update rolls out soon.
     
  2. meloccom

    meloccom Moderator Aus/NZ

    Joined:
    Feb 11, 2008
    Messages:
    1,731
    Location:
    Sydney Australia
    I think this has happened to lots of owners, as it did to me about a year ago. It seems to be random and affects individual users/cars or sometimes groups. I would log a ticket with Tesla.
     
  3. P100D_Me

    P100D_Me Member

    Joined:
    Nov 12, 2018
    Messages:
    366
    Location:
    Australia
    My car is going in to Tesla service tomorrow for something unrelated so I will certainly mention it.
     
  4. paulp

    paulp Active Member

    Joined:
    Jul 23, 2015
    Messages:
    1,274
    Location:
    Adelaide, Australia
    Tesla often have an over-the-air patch for certain known gremlins. They understandably wont admit that there is a known problem, and they wont send the patch to your car unless you tell them there is a problem. So to new owners my advice is get to know your local service guy (they all seem exceptional), and if you have an issue get on the phone, because the problem might be all fixed within the hour without even leaving your driveway.
     
  5. P100D_Me

    P100D_Me Member

    Joined:
    Nov 12, 2018
    Messages:
    366
    Location:
    Australia
    Well my car is with them at the moment for a suspension issue, but late Friday I got a notification on my phone saying an update was available. Not sure if they initiated that at the service centre or just pure coincidence. I didn't proceed with it because I didn't want to mess with the car while it was there but I'm hoping that Tesla fixed the Spotify bug and because that was something I mentioned when I dropped it off they pushed it through right away.
     
  6. paulp

    paulp Active Member

    Joined:
    Jul 23, 2015
    Messages:
    1,274
    Location:
    Adelaide, Australia
    Yes thats the patch that I mentioned. Never put up with problems, because the chances are there is an easy fix requiring a simple phone call. The good thing about aussie cars is we are weeks behind the US on releases, so they know about issues and have a solution well before we experience the problem.
     
    • Like x 1
  7. PrGrPa

    PrGrPa Supporting Member

    Joined:
    Aug 12, 2017
    Messages:
    185
    Location:
    Manchester
    Spotify hasn’t been able to log in for me since shortly after getting 2018.42.2. I called service. As folks have described, a known problem that affects a few cars unpredictably. Very pesky. Suggested possible fixes included: steering wheel button reset; steering wheel button + brake pedal reset; turning car off then on again; selecting a different language for the manual; wait for a software update.

    My solution? Ignore Spotify for now and use Apple Music. ‘Hey Siri, it doesn’t matter what I ask for as you’ll play something completely different that I don’t like’.
     
  8. paulp

    paulp Active Member

    Joined:
    Jul 23, 2015
    Messages:
    1,274
    Location:
    Adelaide, Australia
    Seems you are in the UK? Don’t steal our Aussie service tech’s, as they would never let such an issue linger, especially when a fix is available.
     
    • Funny x 1
  9. PrGrPa

    PrGrPa Supporting Member

    Joined:
    Aug 12, 2017
    Messages:
    185
    Location:
    Manchester
    In the UK indeed.

    I do have an update though.
    First, after my SO had driven the car with her profile and I got in with my profile Spotify was back.
    Second, just got a notification that a software update is available. Not sure which version.
     
  10. ICUDoc

    ICUDoc Member

    Joined:
    May 19, 2015
    Messages:
    782
    Location:
    Sydney NSW
    New update (46.2) fixes the Spotify issue- connects up straightaway when i got in the car last few mornings.
    Also: fun to start SW Update from the phone app!!
     
    • Like x 1
  11. doctorwho

    doctorwho Active Member

    Joined:
    Jan 3, 2014
    Messages:
    1,000
    Location:
    Eurobin, Victoria. Australia
    Spotify takes an awfully long time to show the playlists on my own Spotify account, the old problem where it inadequately buffers in less than perfect 3G reception is back, my Apple Watch often indicates that my Tesla Spotify playlists are still playing long after I've exited the car.

    I've been a Tesla owner long enough to know that these problems will all be fixed in a future update, then all return in an update after that!
     
    • Funny x 1
  12. Bob6

    Bob6 New Member

    Joined:
    Jan 15, 2019
    Messages:
    2
    Location:
    Sydney
    I too have version 9 on a S. Specifically va9.0(2018.48.12.1.xxxx). Spotify is a disaster on it. Even more so than on version 8. Many lockups of the screen/MFD and countless "Loading..." infinite loops. On the rare occasion it gives you an error message then the message will contain zero useful information. Mostly it just says "try again".

    It is unclear where the fault(s) lay. Maybe Tesla C code, maybe Spotify, maybe non-rigorous interface between the two. Definitely non-rigorous handling of varying 3G signal strength. Two bars is not good enough and often 3 bars. Sometimes in a city you have 4 bars but still Spotify is stuffed whilst TuneIn works.

    Bugs like this can distract a driver and thus compromise safety. You have to avoid fiddling with it whilst driving. All due to woeful software quality validation, and highly suggestive of Tesla's source code being "spaghetti" C code.

    Many bugs are solid-ON. In other words the exact same sequence of user selections will result in the same problem every time. Others are more horoscope-like.

    Obviously behaviour (perfect/bugs) "should" be identical between vehicles running the exact same release variant.

    I hope the US drivers will "be careful what you wish for" apropos Spotify replacing Slacker.

    And the rest of version 9 is a disaster too. Slow/missing manual pages, failure to bring up reversing camera when going to R (under various scenarios), and the "nav screen whether you want it or not". Erratic Bluetooth connectivity.

    R6.
     
  13. EcoCloudIT

    EcoCloudIT Member

    Joined:
    Aug 24, 2015
    Messages:
    557
    Location:
    Melbourne, VIC
    I too am on 2018.48.12.1d6999f5 on my AP1 S with all the exact same issues you mention....on the older cars like mine you can tell the power saving to not be enabled and tick the box to keep it connected all the time....doesn't fix everything always but it is much more stable.

    I did mention the issues to the SC in Richmond and they said only some users are having the issue....however when sitting on the lounges in the SC it seems everyone I talk to has similar issues....also my wife's Model X (AP2.5) has a lot of bugs, lock up, spontaneous reboots and also some time just takes a long time for the car to "turn on" when one first gets in to it....the keep it connected method doesn't work as it this feature is hidden on the newer cars....
     
  14. doctorwho

    doctorwho Active Member

    Joined:
    Jan 3, 2014
    Messages:
    1,000
    Location:
    Eurobin, Victoria. Australia
    Given that the media app is likely the most commonly used app in the car, it really needs to be bullet-proof. Problems like this really taint the user experience for so many owners
     
  15. paulp

    paulp Active Member

    Joined:
    Jul 23, 2015
    Messages:
    1,274
    Location:
    Adelaide, Australia
    You sound very unhappy. Maybe either call your local service tech and see if a patch is available, or sell your tesla and buy a bmw with minimal tech.
    My verion of 48.12.2.——- seems quite good. Very stable in fact. The first edition of V9 not so good, but the software evolution is all part of the tesla experience. My bmw had crap software. It never changed.
     
  16. doctorwho

    doctorwho Active Member

    Joined:
    Jan 3, 2014
    Messages:
    1,000
    Location:
    Eurobin, Victoria. Australia
    What annoys people is that the media app has always had problems somewhere, often they are fixed in the next version, then reintroduced in a subsequent version. It's like they don't do any beta testing... or that we are the beta testers. How hard is it to get the app right, and then not reintroduce bugs? This is a genuine question, I'm not a programmer
     
  17. gizmonty

    gizmonty Member

    Joined:
    Feb 25, 2014
    Messages:
    224
    Location:
    Melbourne, Australia
    I too have been getting pretty annoyed about Spotify on my Model S lately. I thought it got a bit better after V9 for a few days, but then turned into a real mess.

    I have a wild hypothesis about it though. I have one of the original AP1 cars like many others here and it connects to Telstra 3G. Whenever my phone has the misfortune to connect to a 3G tower I find that the data throughput becomes almost non-existent. Telstra's 3G network is in pretty poor condition and I believe they are actually planning to switch it off in the next year or so.

    Is it possible that the issues we are seeing are because of the poor connectivity that Telstra is providing on their 3G network? I know these problems are occurring on newer cars as well, but perhaps those of us stuck in 3G land are getting a much worse experience. I keep meaning to tether to my phone for a few days to see if it improves but am always too rushed - perhaps someone else could explore this. I imagine that Tesla only do their development work on this in an area with top-notch connectivity so may not be seeing the problems that we are.

    When Telstra switches off the 3G network we are all going to be either tethering to a phone or hotspot, or paying for an LTE upgrade to the car ($500?) so it may be worth making this change now if it fixes or improves things.
     
  18. EcoCloudIT

    EcoCloudIT Member

    Joined:
    Aug 24, 2015
    Messages:
    557
    Location:
    Melbourne, VIC
    #38 EcoCloudIT, Jan 16, 2019
    Last edited: Jan 16, 2019
    I don't think it is a 3G issue as I have the same issues in my 3G AP1 Model S as I do in my wife's AP2.5 LTE Model X.

    In any case, if it was just a Media Issue I would be happy enough to wait for a fix... but it is more than this...often locking up the whole screen and spontaneously rebooting....and I have taken it in the the SC and they are not able to do anything as we are on the latest release on both cars etc.

    So yeah, it is justifiably frustrating....
     
  19. paulp

    paulp Active Member

    Joined:
    Jul 23, 2015
    Messages:
    1,274
    Location:
    Adelaide, Australia
    Based on my experience (nt just tesla) computer programmers never test their work. Thats the users job in their minds.
     
  20. Bob6

    Bob6 New Member

    Joined:
    Jan 15, 2019
    Messages:
    2
    Location:
    Sydney
    I strongly doubt it is Telstra. I have 40+ years of computer programming experience and have seen Spotify cactus whilst TuneIn works. AND! I can reliably lock up the screen/MFD trying Spotify. This is definitely serious bugs in Tesla's software.

    Also - if you drive to a weak signal area (where the car cannot perform certain functions) then the Tesla software should say so in plain English ("Insufficient 3G signal for this function").

    This in turn would beg the question that if they can't get a simple music application to work - then how in heck are they going to even 'begin' to approach the infinitely!!! more complex task of FSD? I have an AP1 S and also an AP2 X. The older AP1 S is heaps smarter than the AP2 X in terms of image recognition. The older cars can truly read speed signs using the camera, including temporary roadworks speed limit signs. The newer cars cannot read speed limit signs using the camera(s).... they presume speed limits solely based upon their GPS database determination of the road segment. This is why (on newer cars) the speed limit only changes when you pass an intersection or have travelled a GPS-significant distance. On the older cars the speed limit display changes exactly as you are abeam the sign.

    For a couple of years now Tesla's image recognition software has failed to match that of the Mobileye image recognition in AP1 cars. It bodes ill for Autopilot/FSD. They have also 'divorced' Nvidia for supply of the GPU chip(s) needed for Autopilot/FSD (the "Tesla V100" GPU chip). Tesla say they are going to do their own chip. Tesla are biting off much more than they can chew (software and hardware development-wise).

    Bob.
     
    • Like x 1

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC