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Spotify Tesla Account not working

Discussion in 'Hong Kong' started by BapeTMC, Jun 15, 2017.

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  1. BapeTMC

    BapeTMC Member

    Joined:
    Oct 12, 2016
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    Location:
    HK
    does any use have same experience? call CS and they said some Europe user have same problem between Tesla and spotify,
     
  2. Ames

    Ames Member

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    May 27, 2013
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    Location:
    Abu Dhabi, UAE
    I had that problem for over a week, could not connect. It just started working one day.
     
  3. kkeeiith

    kkeeiith Member

    Joined:
    Jun 18, 2017
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    11
    Location:
    Hong Kong
    happened to me starting two weeks ago. Still doesn't workZ
     
  4. j2cc

    j2cc Member

    Joined:
    Nov 16, 2016
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    40
    Location:
    Marseille, France
    Yes me too. Not workkng for the last 5 days. Tesla supports is working on. Update should be sent over the air.
     
  5. Ames

    Ames Member

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    Abu Dhabi, UAE
    From seeing forums outside TMC, this problem has affected hundreds of cars. There was a post on tesla.com forums and another in an Italian forum that I recall...something to do with Spotify making changes themselves to the authentication process. I thought it was solved by now.

    We also have a problem with newly arriving UAE spec cars. For those, Spotify is blocked since Spotify license does not cover the region. If you have a premium account you can access bits of Spotify like 'Stations', probably temporarily. Cars bought from other counties are not affected while operating in the UAE and Gulf region.
     
    • Helpful x 1
  6. Rayhk

    Rayhk Member

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    Jun 19, 2017
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    Hk
    My model x Spotify was working find until today.
     
  7. kkeeiith

    kkeeiith Member

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    Hong Kong
    Mine didn't work for around two weeks and now it's working again.
     
  8. Rayhk

    Rayhk Member

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    Jun 19, 2017
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    Location:
    Hk
    Still not working
     
  9. Rayhk

    Rayhk Member

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    Hk
    Mine works now.
     
  10. Ames

    Ames Member

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    You must be feeling ecstatic...now every time it gets stuck I start going back to that dark place where Spotify didn't work for a whole week...I really love my Spotify.
     
  11. Rayhk

    Rayhk Member

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    Jun 19, 2017
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    Hk
    Definitely happy to get Spotify back! The downtime did help me explore the Tunein app, which has some good sports and news stations.
     
  12. gubes

    gubes Member

    Joined:
    Mar 26, 2014
    Messages:
    134
    Location:
    Hong Kong
    Spotify was never 100% reliable in my Tesla but since the latest software update, it hardly ever works. I don't think Tesla puts a lot of effort collaborating with Spotify to make this thing work. There are rumors that Tesla will have its own media streaming app - which I hope is not the case. Perhaps that partially explains the lack of commitment.
     
  13. smtung

    smtung Member

    Joined:
    Sep 4, 2016
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    Location:
    Yuen Long
    try a factory default reset first.it worked for me.
     
  14. kinho

    kinho Member

    Joined:
    Nov 24, 2016
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    36
    Location:
    Hong Kong
    ***FIX***FIX***FIX***FIX***

    got my update today, after which couldn't sign into my tesla spotify account. reset the mcu (hold both scroll wheels for a few seconds until the display goes out), then all was back to normal. try it and see if it works for you as well.
     
  15. McBtes

    McBtes New Member

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    Aug 30, 2017
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    Location:
    UK
    Had for a week or so - tried the reset as suggested by kino - and it all worked! So thanks very much.
     

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