I went to pickup my black Model 3 this morning and there were a few swirls, a rub mark from shipping, a dust spot on the trunk lid, and a couple of deeper scratches visible in the cleanly detailed car. Most paint damage was on the bumper. They said they could swap out the bumper with a painted one that was in stock if I would wait. After a while, they said they were trying to buff things out instead. They offered to Uber me to work and Uber me back before closing when everything would be fixed. Okay, but when I arrived back there was still at least one deep scratch and maybe more, but the snow was coming down hard in Denver to know for sure. I asked that they note the scratch on a Due Bill and they said no worries as I could return the car within 7 days. I said all things being equal, I would like it in writing. They said it could be e-mailed tomorrow. I said I am happy to wait so I can get it tonight before I leave with the car for a long drive home. After I signed everything, activated insurance coverage, ACHed final payment, and was killing time in the car pairing my cell phone, he came to say that I would get no Due Bill and they would not fix the scratch EVER. I could take the car AS IS or pound sand. I politely said I will not take the car under those circumstances and walked. There was no attempt to make good on fixing the scratch or even apologize. Basically, TOUGH SH*T, take it or leave it. At the Denver delivery center today, Tim was my delivery contact, Frank is in charge of sales, Cameron worked my delivery on the phone, and Habib did the upsell to the SR+ and all were very nice in person and professional. AMAZING, Tesla is a hot mess of a dumpster fire. I have bought many cars and this would have been my 7th Tesla purchase. Never, have I had any car company refuse to fix damage on a new vehicle. I had to explain to my son that he would not be getting a Tesla and can wait for a hand-me-down one. Bye, bye Tesla as that was my last visit to your sales department. Attached is a photo of the scratch in question. There may have been the other scratches too as some of the damage was pretty bad, but the snow was thick and I didn't think it would be an issue to get Tesla to agree to fix things. Still would take the car with a Due Bill noting the scratches. They will probably flip VIN 5YJ3E1EA3KF296951 to an expecting buyer on a snowy weekend in Denver so caveat emptor.