And you thought the delivery person knews what you bought or got in the way of an upgrade? Did you think to check with Tesla in those 7 days, someone in position to know, whether you got the wrong car?? I don't buy you really thought you were getting a $2K+ upgraded car for free.
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SR downgrade finally coming!
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And you thought the delivery person knews what you bought or got in the way of an upgrade? Did you think to check with Tesla in those 7 days, someone in position to know, whether you got the wrong car?? I don't buy you really thought you were getting a $2K+ upgraded car for free.
davewill
Active Member
I did check with not only the delivery guy but also with my sales guy. Who else am I supposed to check with? Elon? Should I just keep checking with every employee up the chain until I am absolutely sure what the heck is going on and why a different model was delivered to me than what I ordered? And this is clearly systemic and not a one off. As far as I can tell everyone who ordered a standard received a standard plus which would make the 7 day no questions asked period meaningless as the car you are evaluating in the 7 days is not the same car as what you end up with.
The right thing to do is for Tesla to give everyone another 7 days from the time of update to return the car if they are not satisfied.
I don’t read Green Car Reports. Even if I did, I (and probably most) would tend to listen to a dealer employee that should have been trained on what they are selling. They should have had a sheet (signed by the buyer and seller) of what exactly would be downgraded when the time came. Telling a customer that acceleration is the same on both models may have been a mistake but if it is a written policy, no questions or surprises down the road. Tesla is getting that shady “used car salesman” reputation more and more and actions like this only amplify it. I hope Tesla is hugely successful but these type of actions must stop. Integrity is a must.
In this case joe12pack knew exactly what was going on. Quoting him:
In other words, he knew that the car he had for the moment did not conform to what was on his purchase agreement. He also had a fairly good grip on the feature differences. He didn't contact Tesla for clarification, he did not return what was the "wrong" car, he just hoped he got a free upgrade (and also assumed it was going to be permanent).
I'd wish him good luck on his attempt to sue Tesla, but that would not be sincere. I think if he sues Tesla it's going to cost him a lot more than what he'd pay to upgrade to SR+, and still not get him an SR+, but hey, it's his money and his choice.
Bill Foster
I'm going home!
Lol quit with the victim mentality. You KNOW what you bought, and you got to experience additional features that you didn’t pay for, for a period of time. Tesla is allowing you to continue with those features for a price.
Take it or leave it
Reading comprehension is not your strength? As I said I knew what I was supposed to get on paper.
My real issue is that I was told by the sales guy there was no risk in placing an order as I would be given a 7 day no questions asked return policy. How exactly was I supposed to evaluate the car in the first 7 days when Tesla did not deliver the car I expected-- the Standard model? Instead they delivered to my house a different vehicle with different characteristics.
Again the right thing to do is for Tesla to give everyone a new 7 day no questions asked return window after the software update. That way we will be given a chance to evaluate the car that we ordered but are NOW finally getting and will finally be able to evaluate whether it should be worth keeping or returning. I'm guessing many people will choose to keep the car. Some will upgrade and some will return it.
Yes that's what I would like Tesla to do. Offer everyone a new 7 day no questions asked return period so we can as you say... Take it or leave it.
[I'll ignore the veiled implication I can't read]
About the only difference that would be slightly harder to evaluate would be the reduced acceleration. But it's not that hard to estimate what the effects would be in real life, just by not flooring it (which most of us do all the time in real life), and even if you did floor it, you probably could have an idea of whether slightly less acceleration would still be acceptable to you.
I think that you probably realised, that you got an interior that is probably better than the one they were originally planning for SR. I doubt they're going to come unbolt your 'vegan leather' seats and replace them with fabric ones. Which may have been one of the reasons not to refuse delivery.
Well, you could have refused delivery, or insisted that you would not accept delivery unless they nerfed your car. Or, since you were apparently well informed, extrapolated from your experience. I don't think it's that hard to imagine not seeing those traffic lines on the google map, or to imagine life without rear seat heating, to give just some examples. The "lesser range" is, for almost all practical purposes, only for long road trips, since after the update you can charge your car closer to 100% without any ill effects on the battery, and you won't even suffer the range degradation after use that someone with an SR+ will actually experience over time.
About the only difference that would be slightly harder to evaluate would be the reduced acceleration. But it's not that hard to estimate what the effects would be in real life, just by not flooring it (which most of us do all the time in real life), and even if you did floor it, you probably could have an idea of whether slightly less acceleration would still be acceptable to you.
I think that you probably realised, that you got an interior that is probably better than the one they were originally planning for SR. I doubt they're going to come unbolt your 'vegan leather' seats and replace them with fabric ones. Which may have been one of the reasons not to refuse delivery.
Pray tell me how you're going to undrive the miles that you drove that car to restore it to the state it had after 7 days of driving.
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I physically went to Tesla today to sort out what it’ll cost to upgrade and keep my SR as an SR+. They have no idea. They said they’ll call me with the answer. If I get one I’ll post it here. I really like this car and so long as the price isn’t silly lll happily pay to keep the features I’ve gotten used to.
So as an average consumer that has to deal with financing, signing documents online, asking everyone I came into contact with to make sure I got the right car and was confirmed by multiple Tesla employees that I received the car I ordered and then the car physically shows up at my house driven by a Tesla employee who again confirms its the right car I ordered-- it's still incumbent on me to somehow figure out this was all a huge mistake by Tesla and it's army of employees involved in the logistics of delivering a car to me and that I should have refused the car? LoL
A reasonable person would presume after all that -- that the car that physically shows up and matches my VIN # is the car I was meant to get! And I'm guessing there's not a single person who purchased a standard model do what it is you say we should have done.
So whatever it is you are smoking may I have some?
Yeah, that Tesla employee should have informed you, but as the quote you provided some time ago shows, you were already aware of the differences between SR and SR+.
Sure -- that's why you rushed to read the sticker on your car that confirmed it wasn't what you were meant to get.
I'm sorry, but as a semi-professional spoilsport I'm afraid I don't smoke. Not even when weakly insulted.
Yet another case of Tesla’s poor communication skills. You would think they would have this “upgrade” ready to go, or at least give you a price. I wouldn’t be at all surprised if the service centers even knew the email went out. Good grief.
No argument from me. If I would picture an avatar for the customer facing side of Tesla, it would have a lot of arms, and none of the arms would know anything about any of the other ones. It would have one REALLY BIG arm controlled by a computer programme from Fremont that flailed erratically while throwing weird unintelligible documents up into the air, and all the other arms would try to to sway in synchronicity but fail miserably. Some of the arms would be seen scribbling escalation tickets to be fed to the base of the large flailing arm.
Mind you, having been in pre-sales for long: it's not just Tesla. Other companies are careful to hide all that chaos behind a layer of dealers, and they're making you pay for it.
Mind you, having been in pre-sales for long: it's not just Tesla. Other companies are careful to hide all that chaos behind a layer of dealers, and they're making you pay for it.
@joe12pack
The right thing to do would have been to refuse delivery.
I'm reminded of the guy that posted that he drove off in his M3 on delivery day and didn't pay... because they never ASKED fo his money. He really thought they wouldn't realize it.
Mistakes are mistakes and they will always happen. BUT to try to take advantage of them or someone's incompetence would keep me awake at night.
FlashEV0625
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FlashEV0625
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