Weird experience with Tesla
Hi all,
I've had such a weird experience with Tesla - wanted to get your input on it.
I ordered a SR+ Pearl White (All base) on 6/12. The EDD was 8-10 weeks.
On 6/29 I got a text message for a delivery appointment for 6/30 at Serramonte Tesla. I logged in to my tesla account and saw the Tesla Vision agreement, a VIN(1st) and Delivery appointment data and time (6/30). The website also asked me to complete the final payment.
At this time, I made the payment and bought the Tesla insurance (it was the cheapest quote among others in my case). This same evening, I happened to log back in to the tesla account and the VIN was removed (the delivery appointment persisted). I emailed my SA who hasn't replied yet.
I called Serramonte Tesla who said that the car is in production and expected delivery will go ahead, only my VIN changed (they couldn't tell me the new VIN assignment). After that I called Tesla insurance who cancelled the policy and asked me to reapply on the day of delivery.
The next day (day of delivery), I called Serramonte again (4 hours to delivery) since the VIN wasn't visible. They reiterated that the car is expected to get to them by the evening and I should go ahead and sign the Agreement document. The agreement document popped up as we were talking. I saw that the agreement had another VIN(2nd) on it. After I signed the agreement, the representative tells me that the VIN(2nd) is not going to be assigned to me since the car had a defect, but I will get another one assigned quickly 'its a common build'.
Then, 2 hours before delivery I call again and they said that no car has been delivered and they expect it to happen 'tonight or in the next few days'. I was asked to ignore the delivery appointment.
Now, the EDD is back with 9-13 weeks. However, the payment has been made (I haven't received an email receipt, just a confirmation in the tesla account) - the agreement I signed doesn't show up on the account and I have no idea when the car will be delivered.
I called Serramonte today and nobody is answering.
So -
Is this normal?