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St Joe, MI Supercharger

Discussion in 'Midwest/Great Lakes' started by samcarney, Jan 16, 2015.

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  1. samcarney

    samcarney Sam C

    Joined:
    May 22, 2009
    Messages:
    258
    Location:
    Great Lakes, Southern California
    Stopped last night at the St Joe Supercharger around 10pm. I tried 2 different stations "no power". good thing I had enough "electrons" to make my destination. Anyone know about this?
     
  2. Sgt Barone

    Sgt Barone Member

    Joined:
    Sep 6, 2013
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    767
    Location:
    Cleveland, OH
    Did you call Tesla and tell them of the problem?
     
  3. samcarney

    samcarney Sam C

    Joined:
    May 22, 2009
    Messages:
    258
    Location:
    Great Lakes, Southern California
    Thanks, I just got an email response.
    Thank you for your email. We do our best to have all Supercharger Stations fully running and take up-time very seriously for our customers. We just checked on the vitals at this station and all Superchargers appear to be online and running. We constantly monitor the health of our Superchargers and deploy technicians as necessary.

    In the future, if you come across a Supercharger that appears to be malfunctioning, feel free to report it at
    (877) 798-3752. Our service support team is available 24/7 and can note the issue immediately. They can also investigate the situation further to determine whether the issue is with your vehicle or with the station.

    Keep checking our website for new site announcements; we appreciate your enthusiasm and support in Tesla and our Supercharger technology.

    Thank you,
    The Tesla Supercharger Team


     
  4. RVC

    RVC Member

    Joined:
    Jul 27, 2014
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    Location:
    Mid-Michigan
    Was there around 3PM yesterday and 2A wasn't working. Moved over to 1B, (I think) and no problem. That place has 8 stalls and it's not the first time I've been at an SC with 1 stall not working. In fact, Woodstock, ON had the same issue last weekend. Just try them all out. In 14k plus miles of driving, I've only encountered an offline SC once (t-storm related). Had to charge at a nearby RV campground---which I had in my trip plan as a backup. Safe travels!
     
  5. Vexar

    Vexar Member

    Joined:
    Oct 11, 2012
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    462
    Location:
    Plymouth, MN USA
    Well, it had better be fully operational on May 16, or this will prove to be difficult.
     
  6. sunnysailor

    sunnysailor Member

    Joined:
    Oct 6, 2012
    Messages:
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    Location:
    Chicago
    Hi,About a month or so ago one of the stalls wasn't working. I moved the car over and the next stall worked. Called Tesla and they said they would tell the supercharger group. Seems ok now.
     
  7. Vexar

    Vexar Member

    Joined:
    Oct 11, 2012
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    462
    Location:
    Plymouth, MN USA
    In my travels, it is not uncommon for a stall to be out of order. The whole thing out of order is uncommon.
     

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