This type of fanboyism is what turns people away from this brand.
First of all, any reputable car brand won't let this crap happen in the first place---all cars purchased from manufacturers will be meticulously examined and bad apples won't be delivered to customers. Delivering a crappy/damaged car to customers then taking it back isn't good customer service. It's crappy service because the customer is not supposed to get that crappy product in the first place.
Second, the sheer amount of incompetence, unprofessionalism and lack of communication is shocking for ANY COMPANY, not to mention an aspiring premium auto maker. I seriously doubt many of their target customers would tolerate this crap, having been accustomed to the stellar service from their competitors. Again, if we are paying premium dollars for a product, we expect the quality and service to match.
Tesla is currently lacking in both and yet in order to survive, they have to successfully steal large enough market share from premium auto makers. They have a lot to learn from them on both quality control and
proper delivery experience. I doubt they will be able to get it right before 2019, so my money is solidly with their competitors.
I'm not a Tesla fanboy or EV enthusiast. I just want a fun, premium car that drives well. For that I have a lot of choices, and with competing EVs coming out, my choice set is expanding every day.
They already successfully turned away one customer and I doubt I'll be the only one.