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Starting the "Used" Process - Shipping from CA to East Coast

jeonunh

Member
Jan 23, 2019
18
3
NH
Having read some of the stories before placing my order, including Rich Rebuilds ongoing saga, I must be a glutton for punishment... I haven't found any threads from people that have used the new $2000 used car shipping process, so I thought I would document mine. I also have the added difficulty that there are no delivery locations in my state. (NH) From what I've read online the cars are usually delivered to your home or a location over the border from the MA location, but as you'll read below, apparently that's not how it's done now. (At least not with used) I'd love some feedback on this if anyone has some.

Progress so far -

1/15 - Spoke to a sales advisor (Located in CA) and asked a number of questions regarding the purchasing process, range concerns in cold weather, general availability of vehicles, timelines, etc. Overall a positive experience, although I have read other places, and have seen youtube videos that completely contradict his claims about minimal cold weather range loss.

1/16 - I find a car that has nearly every feature I want. Ask my sales rep to confirm that the car has the rear facing seats since the pictures don't show them. Asked if any other information was available. He was reasonably quick to respond and warned that I should place my deposit immediately if I'm interested as the cars with rear sears tend to sell quickly. (Not sure if this is true)

1/17 - Get the approval from my wife, so I place the deposit on a 2015 Black on Black 85D with nearly everything I was looking for. (Doesn't have the sub zero package, center console, 19" wheels, and I really wanted the Midnight Silver) Otherwise everything is exactly as I wanted. I contacted the sales advisor and he said he would start the process of getting the car shipped from San Francisco, CA to Deham, MA that day. I asked about the $2,000 shipping fee and whether I needed to pay now, and he quickly replied that he would add the charge to my account and I could pay it later. Based on advice from other posts I asked several questions regarding the financing and whether I should wait until I know the delivery date before applying. No response.

1/18 - Follow-up email and phone call to the sales advisor to make sure I'm not delaying the process by not filling out the credit application. Also wanted to confirm the delivery address since it's one of the steps on the website checklist and it was listed as incomplete. No response.

1/21 - Sent another email asking for an update on my open questions and also to ask about the pickup process since I had read over the weekend that NH residents cant pick up the cars in Deham, MA due to the tax issues, so the cars are usually shipped over the border for the deliveries. No response. (Concerned now that my SA was a victim of the 7% staff reduction)

1/21 - Late evening - I receive an email from a new SA saying he is taking over my previous SA's accounts. (RIP old SA) In the email he more or less indicates that he doesn't think he can ship the car from CA, and he will need to confirm with his manager in the morning. It they can, it will take about 3-4 weeks and I should wait until I have a confirmed date before filling out the credit application.

1/22 - Early afternoon - Received a VM from my new SA stating that the car would need to be shipped to Paramus, NJ for pickup since used cars cannot be shipped to MA or NY. I asked if he was sure of this since I had read online about many people from NH getting their cars from the Mt Kisco, NY facility and the Deham, MA facility. He reiterates that it's very difficult to deal with shipping cars into NY and MA and asks if I want to continue with the sale. Given no other great option, I agree with the NJ location. I ask if he could confirm whether I will be forced to pay sales tax if I pick up in NJ and he wasn't sure. Also asked about temporary plates since I would need something on the car to drive it home. He was also unsure and said I would need to find out from the delivery specialist. He also lets me know that I have nothing left to do except wait to be contacted by the delivery specialist.

1/22 - Later in the afternoon - I called the Paramus, NJ location and asked them the same questions. The person I spoke to wasn't exactly positive on either point. He didn't think I would need to pay the taxes, and he was pretty sure they could issue temporary plates, but that the process would be handled by the Dedham, MA location. I explained that MA doesn't issue temporary plates, and he then said they would definitely do it in NJ. I'm a little uneasy about the explanations, but I have a few weeks to get it sorted.

1/22 - Late night - I receive an email from my delivery specialist letting me know they are in the process of shipping my car, and need me to confirm my registration information. It incorrectly had my county listed as the name of my town, so I gave her the corrected address. She also told me that I need to fill out my credit application and whether I will be including any trade-in. I had already confirmed that I am not trading in a car on the website, and let her know that I was told that I shouldn't fill out the credit application until I had a delivery date. No response yet, but it is very early in CA where she is located.




Overall - The process hasn't been too painful yet. I'm still suspicious about the delivery location. I was really looking forward to having the car delivered to my house as other NH buyers had reported. Now I will need to find a one-way method to get to NJ and drive the car home. I REALLY hope I don't arrive and find the car in bad condition or that there is some issue that would prevent me from leaving with the car. I'll also feel better when I get some sort of confirmation that the car has actually begun the journey from San Francisco. Really looking forward to getting the car! Now I need to work on getting the charger wired up.
 

Videofrank

2015 P85D
Oct 24, 2018
310
145
New York/New Jersey
Having read some of the stories before placing my order, including Rich Rebuilds ongoing saga, I must be a glutton for punishment... I haven't found any threads from people that have used the new $2000 used car shipping process, so I thought I would document mine. I also have the added difficulty that there are no delivery locations in my state. (NH) From what I've read online the cars are usually delivered to your home or a location over the border from the MA location, but as you'll read below, apparently that's not how it's done now. (At least not with used) I'd love some feedback on this if anyone has some.

Progress so far -

1/15 - Spoke to a sales advisor (Located in CA) and asked a number of questions regarding the purchasing process, range concerns in cold weather, general availability of vehicles, timelines, etc. Overall a positive experience, although I have read other places, and have seen youtube videos that completely contradict his claims about minimal cold weather range loss.

1/16 - I find a car that has nearly every feature I want. Ask my sales rep to confirm that the car has the rear facing seats since the pictures don't show them. Asked if any other information was available. He was reasonably quick to respond and warned that I should place my deposit immediately if I'm interested as the cars with rear sears tend to sell quickly. (Not sure if this is true)

1/17 - Get the approval from my wife, so I place the deposit on a 2015 Black on Black 85D with nearly everything I was looking for. (Doesn't have the sub zero package, center console, 19" wheels, and I really wanted the Midnight Silver) Otherwise everything is exactly as I wanted. I contacted the sales advisor and he said he would start the process of getting the car shipped from San Francisco, CA to Deham, MA that day. I asked about the $2,000 shipping fee and whether I needed to pay now, and he quickly replied that he would add the charge to my account and I could pay it later. Based on advice from other posts I asked several questions regarding the financing and whether I should wait until I know the delivery date before applying. No response.

1/18 - Follow-up email and phone call to the sales advisor to make sure I'm not delaying the process by not filling out the credit application. Also wanted to confirm the delivery address since it's one of the steps on the website checklist and it was listed as incomplete. No response.

1/21 - Sent another email asking for an update on my open questions and also to ask about the pickup process since I had read over the weekend that NH residents cant pick up the cars in Deham, MA due to the tax issues, so the cars are usually shipped over the border for the deliveries. No response. (Concerned now that my SA was a victim of the 7% staff reduction)

1/21 - Late evening - I receive an email from a new SA saying he is taking over my previous SA's accounts. (RIP old SA) In the email he more or less indicates that he doesn't think he can ship the car from CA, and he will need to confirm with his manager in the morning. It they can, it will take about 3-4 weeks and I should wait until I have a confirmed date before filling out the credit application.

1/22 - Early afternoon - Received a VM from my new SA stating that the car would need to be shipped to Paramus, NJ for pickup since used cars cannot be shipped to MA or NY. I asked if he was sure of this since I had read online about many people from NH getting their cars from the Mt Kisco, NY facility and the Deham, MA facility. He reiterates that it's very difficult to deal with shipping cars into NY and MA and asks if I want to continue with the sale. Given no other great option, I agree with the NJ location. I ask if he could confirm whether I will be forced to pay sales tax if I pick up in NJ and he wasn't sure. Also asked about temporary plates since I would need something on the car to drive it home. He was also unsure and said I would need to find out from the delivery specialist. He also lets me know that I have nothing left to do except wait to be contacted by the delivery specialist.

1/22 - Later in the afternoon - I called the Paramus, NJ location and asked them the same questions. The person I spoke to wasn't exactly positive on either point. He didn't think I would need to pay the taxes, and he was pretty sure they could issue temporary plates, but that the process would be handled by the Dedham, MA location. I explained that MA doesn't issue temporary plates, and he then said they would definitely do it in NJ. I'm a little uneasy about the explanations, but I have a few weeks to get it sorted.

1/22 - Late night - I receive an email from my delivery specialist letting me know they are in the process of shipping my car, and need me to confirm my registration information. It incorrectly had my county listed as the name of my town, so I gave her the corrected address. She also told me that I need to fill out my credit application and whether I will be including any trade-in. I had already confirmed that I am not trading in a car on the website, and let her know that I was told that I shouldn't fill out the credit application until I had a delivery date. No response yet, but it is very early in CA where she is located.




Overall - The process hasn't been too painful yet. I'm still suspicious about the delivery location. I was really looking forward to having the car delivered to my house as other NH buyers had reported. Now I will need to find a one-way method to get to NJ and drive the car home. I REALLY hope I don't arrive and find the car in bad condition or that there is some issue that would prevent me from leaving with the car. I'll also feel better when I get some sort of confirmation that the car has actually begun the journey from San Francisco. Really looking forward to getting the car! Now I need to work on getting the charger wired up.


I live about a mile from the Paramus SC. Just an FYI, the Mount Kisco SC is only about 20 miles or so from the Paramus SC, so not that big of a deal. When I was shopping for a car I found one in MA. They said it was a hassle to buy a car from them there as an out of state buyer. They advised me to try and find another car in another area. So glad I did because I found a better deal.

I know what it feels like to travel to pickup the car. I bought my P85D from the SC in Decatur, GA in early November. I flew in to Atlanta, took an Uber to the SC. After inspecting it and making sure they answered all my questions, I drove it all the way up to Paramus, NJ. Crazy easy experience. I have to say that it was the best way to get to know the car. I'm so glad I did it.

New Jersey has NO sales tax on electric cars, new or used. Not sure about your home state, that's another story.

As far as getting to Paramus, your best bet is to fly into Newark (EWR) as its only a 30 minute drive to Paramus. If you'd like and I'm available, I can offer to pick you up and take you to the Paramus SC. You can also fly into New York, LGA or JFK. If you do fly into any of those, your on your own, I hate going there.

Usually the pics they send you of the car are pretty good about showing any visual issues with the car. Look at them carefully. Also you might want to post them here on the board and have people look at them. The members here are really good at checking things out and might see something you don't.

Lastly, after you pick up the car, you're not out of the woods. Expect to wait about 3 to 4 months for your plates. I still have not received mine. Others here are in the same boat.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
Darn, I would have flown to SF, checked out the car for you and drove it right to your house for $2000 :)

I guess I should have come on here and thrown out the offer. It certainly would have saved me some time on my delivery. I did actually try and get a friend to make the journey for me, but he declined. I'd do it myself if I wasn't going on vacation the week before I expect (hope/pray) the car will arrive. I can't miss that much work.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
I live about a mile from the Paramus SC. Just an FYI, the Mount Kisco SC is only about 20 miles or so from the Paramus SC, so not that big of a deal. When I was shopping for a car I found one in MA. They said it was a hassle to buy a car from them there as an out of state buyer. They advised me to try and find another car in another area. So glad I did because I found a better deal.

I know what it feels like to travel to pickup the car. I bought my P85D from the SC in Decatur, GA in early November. I flew in to Atlanta, took an Uber to the SC. After inspecting it and making sure they answered all my questions, I drove it all the way up to Paramus, NJ. Crazy easy experience. I have to say that it was the best way to get to know the car. I'm so glad I did it.

New Jersey has NO sales tax on electric cars, new or used. Not sure about your home state, that's another story.

As far as getting to Paramus, your best bet is to fly into Newark (EWR) as its only a 30 minute drive to Paramus. If you'd like and I'm available, I can offer to pick you up and take you to the Paramus SC. You can also fly into New York, LGA or JFK. If you do fly into any of those, your on your own, I hate going there.

Usually the pics they send you of the car are pretty good about showing any visual issues with the car. Look at them carefully. Also you might want to post them here on the board and have people look at them. The members here are really good at checking things out and might see something you don't.

Lastly, after you pick up the car, you're not out of the woods. Expect to wait about 3 to 4 months for your plates. I still have not received mine. Others here are in the same boat.

Thanks for the offer to give me a ride. I'll definitely keep that in mind once I have an idea of when I'll be getting the car. I've been looking at flights and they have direct options from MHT to EWR that are pretty inexpensive, so that's my most likely plan.

I've bought a couple cars from MA since I'm right on the border. Typically it's not an issue as long as you take possession of the car out of state. One car was delivered to me by one of their service techs, and another time to dropped the car at another dealership they owned in NH. The biggest challenge is that they don't use temporary plates in MA like they do in NH, so you can't drive it anywhere until you register the car or secure your own temp plates. I have three more months on my current lease, so worst case I'll have a car until then.

The Paramus sales guy did tell me that EV's are tax free, but he wasn't sure if the exemption was only for NJ residents. We don't have sales tax on cars in NH, so I'm hoping I'm not caught in some weird situation where I have to pay the regular NJ tax since I'm out of state. One of the landmines to navigate...

Here are the pics of the car. They are not nearly as good as some of the pictures I received for other cars I was looking at, but if the only damage is the small scratches and paint chips they're pointing out I'll be happy. The interior looks really good to my untrained eyes. Usually there is more crushing on the seats.

2015 Tesla Model S 5YJSA1H26FF095868 | False, Fa | Tesla
 

Videofrank

2015 P85D
Oct 24, 2018
310
145
New York/New Jersey
Thanks for the offer to give me a ride. I'll definitely keep that in mind once I have an idea of when I'll be getting the car. I've been looking at flights and they have direct options from MHT to EWR that are pretty inexpensive, so that's my most likely plan.

I've bought a couple cars from MA since I'm right on the border. Typically it's not an issue as long as you take possession of the car out of state. One car was delivered to me by one of their service techs, and another time to dropped the car at another dealership they owned in NH. The biggest challenge is that they don't use temporary plates in MA like they do in NH, so you can't drive it anywhere until you register the car or secure your own temp plates. I have three more months on my current lease, so worst case I'll have a car until then.

The Paramus sales guy did tell me that EV's are tax free, but he wasn't sure if the exemption was only for NJ residents. We don't have sales tax on cars in NH, so I'm hoping I'm not caught in some weird situation where I have to pay the regular NJ tax since I'm out of state. One of the landmines to navigate...

Here are the pics of the car. They are not nearly as good as some of the pictures I received for other cars I was looking at, but if the only damage is the small scratches and paint chips they're pointing out I'll be happy. The interior looks really good to my untrained eyes. Usually there is more crushing on the seats.

2015 Tesla Model S 5YJSA1H26FF095868 | False, Fa | Tesla


Those pictures are WAAAAAAAY better then some of the others I've seen. At least you can expand to full screen and zoom in. She looks good to me. I've noticed that in the case of scratches, they are usually very good about pointing them out when you see those rulers in the pic. That of course doesn't help with mechanical issues.

I think you're in the clear via sales tax. I wouldn't worry about that too much.

The only issue I forsee is when will the car get to its destination and be ready for you to pick up. Mine was in Atlanta the whole time but took weeks for Tesla in Cali to get their s*** together. My DS was really good about putting pressure where it needed to get it done faster.

Good luck.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
Small update

1/23 - Late Evening - DA emailed to say that my address is corrected and that I can wait on the financing until we are certain that we'll be within the 2 weeks from delivery date. I'm supposed to get an update when the transporter picks up the car. I have been warned in the past that in can take a couple weeks for Tesla to gather enough cars to fill a transporter, so I'll be curious to see when I get the next update... Thankfully I entered this process expecting everything to take a month or more, so I'm not losing my mind... yet.
 
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jeonunh

Member
Jan 23, 2019
18
3
NH
1/25 - Received a call from the Paramus, NJ facility to go over some delivery details. Unfortunately I was at lunch with a coworker and had to call them back. Spent the better part of 90 minutes on hold over three calls. The last call gave me a callback option. Not sure why I didn't have that option during the first couple calls. I couldn't speak with my actual delivery specialist, but the person that called me back said that my car is now in transit from CA, and it is estimated to arrive 2/4. Quicker than I thought, although I'll believe it when I see it.
 

Icepucks

Member
Jan 25, 2019
9
4
Boynton Beach Florida
One week ago today I placed an order for a 2015 S70 with 13,800 miles. The car was here in West Palm and today I made arrangements to pick it up next Tuesday. My financing through the credit union has gone smoothly. Some frustration getting in touch with my delivery specialist in California. However final paperwork recd today, with wire transfer on Monday. The big issue I had was watching the car on the website and seeing the price increase each day over 3 days. I grabbed it.
 

TonyT

Member
Nov 5, 2018
838
682
Orange county, CA
Pics look good, you can confirm the Rear facing seats with the 2 metal loops in the trunk and the plastic plate in the middle of the rear seat above the parcel shelf. Non RFS cars don't have that. You know for sure it was there at one time, so if it's missing at pickup make sure to have Tesla get you one.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
One week ago today I placed an order for a 2015 S70 with 13,800 miles. The car was here in West Palm and today I made arrangements to pick it up next Tuesday. My financing through the credit union has gone smoothly. Some frustration getting in touch with my delivery specialist in California. However final paperwork recd today, with wire transfer on Monday. The big issue I had was watching the car on the website and seeing the price increase each day over 3 days. I grabbed it.

I lucked out on the price. Mine went down about $600 per day over the three days before I put in my deposit.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
Pics look good, you can confirm the Rear facing seats with the 2 metal loops in the trunk and the plastic plate in the middle of the rear seat above the parcel shelf. Non RFS cars don't have that. You know for sure it was there at one time, so if it's missing at pickup make sure to have Tesla get you one.

Thanks for the tip! That makes me feel better.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
1/29 - I received an email from my delivery specialist in NJ saying my car will arrive sometime next week, so he has scheduled me for a 2/9 pickup appointment. Unfortunately I have some travel plans that make the date impossible. I asked if 2/7 would work and he thinks the car should be ready, but waiting on confirmation. Submitted all my financial documents, so just waiting on the car to arrive. Overall I think this has been a fairly smooth process compared to some of the other horror stories. Of course I could still have a number of things go wrong, but I'm keeping my fingers crossed.
 

jeonunh

Member
Jan 23, 2019
18
3
NH
2/1 - My car has arrived in NJ. Scheduled an appointment to pick up the car on Thursday 2/7. Everything went much faster than I expected. Thankfully I had the electrician wire my garage on Friday, but the EV Chargers at work probably won't be installed for a few more weeks.
 

Willjou

Member
Dec 13, 2018
22
27
Phoenix
Congrats on the soon to be purchase. I too purchased out of state and drive it home. I bought in Colorado and drove my Model S home to Arizona. Your experience so far has been similar to mine. They are sometimes slow to communicate but if you are persistent you get the answers you need.

One piece of advice I can give you is make sure they give you a power of attorney MVD form from your home state to sign. Colorado forgot to do this for me and insisted my Colorado temp tags were enough for Arizona Tesla to register my car. Once I got to Arizona, Arizona Tesla spent a month waiting on Colorado Tesla to send the form that was never coming... in the end Arizona Tesla figured it out but it delayed my plates for two months.

Now things may differ in your states but I thought I’d share just in case so you can bring it up with your delivery specialist.

Best of luck!
 

jeonunh

Member
Jan 23, 2019
18
3
NH
2/5 - Received a call from another person from the Paramus dealership. I didn't catch her name, but she's now the 4th person I've spoken to from Paramus. She basically went through the same conversation I had with the delivery specialist on Friday. Nothing new. I do appreciate the apparent effort to over communicate after all the horror stories I read about online. Still all set to pickup tomorrow.


Thank you for the advice. I'll be sure to ask about the power of attorney MVD form. I'm putting together my checklist today.

I don't recall ever having any issues registering a car in NH, and since I'm financing the title would never come to me anyway. I guess I'll see how all this works soon enough. My backup plan is that I still have my Acura lease until May, so worst case I have to park the Tesla for a little while.... I really hope not!

Anything else that's critical that I should look for before leaving the dealership?
 
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Willjou

Member
Dec 13, 2018
22
27
Phoenix
2/5 - Received a call from another person from the Paramus dealership. I didn't catch her name, but she's now the 4th person I've spoken to from Paramus. She basically went through the same conversation I had with the delivery specialist on Friday. Nothing new. I do appreciate the apparent effort to over communicate after all the horror stories I read about online. Still all set to pickup tomorrow.


Thank you for the advice. I'll be sure to ask about the power of attorney MVD form. I'm putting together my checklist today.

I don't recall ever having any issues registering a car in NH, and since I'm financing the title would never come to me anyway. I guess I'll see how all this works soon enough. My backup plan is that I still have my Acura lease until May, so worst case I have to park the Tesla for a little while.... I really hope not!

Anything else that's critical that I should look for before leaving the dealership?

A couple things I had happen was the portable charging connector was missing a J1772 adapter so they gave me a whole new kit before I left. Also, my car didn’t have a cargo net in the trunk and the parcel shelf that goes in the trunk. They ordered those for me even though I found out later that 2014s didn’t come with them (they were an option). My sales rep followed up with me on my drive home from Colorado to Arizona and asked about the cleanliness of the car. Mine was spotless, but he said if there was any issue he would pay for a full detail (seems they know that this has been an issue since they went away from the CPO program to used). All in all the reason I mention these things is don’t be afraid to bring things up to them. They are more than willing to help and make you happy with the purchase. But you have to ask and sometimes it takes a little persistence.

Again, best of luck! With how prepared you seem to be I think you will be happy with your purchase.
 
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Nufci

Member
Jan 19, 2019
6
1
WA
2/5 - Received a call from another person from the Paramus dealership. I didn't catch her name, but she's now the 4th person I've spoken to from Paramus. She basically went through the same conversation I had with the delivery specialist on Friday. Nothing new. I do appreciate the apparent effort to over communicate after all the horror stories I read about online. Still all set to pickup tomorrow.


Thank you for the advice. I'll be sure to ask about the power of attorney MVD form. I'm putting together my checklist today.

I don't recall ever having any issues registering a car in NH, and since I'm financing the title would never come to me anyway. I guess I'll see how all this works soon enough. My backup plan is that I still have my Acura lease until May, so worst case I have to park the Tesla for a little while.... I really hope not!

Anything else that's critical that I should look for before leaving the dealership?

Did you take delivery on the 7th? How did it go?
 
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jeonunh

Member
Jan 23, 2019
18
3
NH
Sorry for the delayed reply - I left for a week long vacation the day after I got the car.

2/7 - I flew down from Boston to Newark and grabbed an Uber to the dealership. I arrived on time and was led out to my car. Condition was mostly better than I expected. A few stone chips on the hood, and a 1cm scratch that is slightly indented on the rear quarter panel. No curb damage on the wheels. Tires looked good.... with one exception... There was a giant, and I mean much larger than average, nail in the rear passenger tire. I pointed this out and said that there is no way I'm driving 400 miles on a tire with nail in it. (It was holding air) They immediately agreed to replace the tire and I asked if they had to replace all the tires as I have done for past AWD cars. They said I only needed the one tire. I wish I had been more insistent.... more on that later. I also noticed what appeared to be a spilled chocolate milk shake in the gap between the center console and the passenger seat. The charger was missing completely, and there is no front license plate mount. While I was sitting in the car I was alerted that the battery in the remote needed to be replaced. I asked if they had the batteries available and I was initially told that they could send out a mobile team to replace the battery. I said that sounded ridiculous and I was told that they don't usually have the batteries in stock since they have to replace them so often. I told him I would just go to the nearest store and buy one myself and it guilted him enough to go ask someone. Sure enough they had the batteries and replaced both.

Waited over an hour while the tire was being replaced, and signed the paperwork while I waited. They pulled the car out front again and I started getting the introduction to the features of the car. That's when I noticed that the left scroll wheel on the steering wheel was hanging out of the groove. (Broken) I was informed that this wasn't going to be able to be fixed today. Ugh. Next he started to show me how autopilot worked, but then said that since my car doesn't have autopilot he can't show me. I told him that my car was supposed to have AP enabled, so they took the car back into the shop again to get it activated. Finally left the dealership about 2.5 hours later than planned to start the long journey home.

Immediately after getting on the highway I could tell something wasn't quite right. A strong thrumming sound reverberated through the cabin when I reached about 60mph. It was almost like the sound of air buffeting that occurs when only one window is open, but I could also feel the vibration in the steering wheel. My immediate assumption is that it's because they only replaced one wheel, or that they didn't balance it after mounting the new tire. I'm open to feedback here as I still don't know what it is since Tesla hasn't looked at the car yet. I emailed the delivery specialist and he said that the service department thought it sounded like it could be a damaged wheel and that I should bring it to the nearest Tesla service station. Since there weren't any, I finished the drive home and parked the car before heading on vacation.

As of today, I haven't driven the car again since getting it home as I don't want to cause any damage. When leaving the dealership they told me they would arrange a mobile service team to fix the broken scroll wheel and install the license plate holder, but nothing was setup. I finally got an email asking me to arrange my own appointment, but the soonest available date is not until 3/21!!!!!!!! I'm going to be calling them later today to work something out, as that is not acceptable.

Overall - It seems like the process went smoother for me than it did for others. I even received the title by Fedex while I was on vacation. I am still very disappointed that they missed the nail in the tire and the other obvious issues that should have been checked before delivering the car. Since I can't actually drive the thing yet, I guess the saga continues. I'll continue to update.
 

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