Just had a frustrating experience with Tesla service. I really love the car but I was left feeling wronged after the following events. I am wondering if I am alone in this.
I own an October 2018 Model 3. Since the purchase of the car, I would sometimes get a cascade of errors, indicating the various systems in the car were disabled. These were fairly rare — maybe one series of faults every two or three monthx — and would go away after a reset. I thought were linked to software upgrades.
However, in March 2021, things changed; I started getting one repetitive alert, that my “steering assist” was faulting. I brought the car into Tesla and was told the “steering gear control” had “communication issues” and the steering rack needed to be replaced Parts and labor added up to $2,001.
No physical damage was noted...this was purely a computer chip failure. So I am at a loss as to why this is not a quality issue that falls on Tesla? Why should the electronics fail two and a half years in and why should that defect be charged to the consumer? I was told the warranty ends after two years and I was out of luck.
I am wondering if I am alone in this defect or if others are experiencing the same. $2,000 is a heavy hit.
I own an October 2018 Model 3. Since the purchase of the car, I would sometimes get a cascade of errors, indicating the various systems in the car were disabled. These were fairly rare — maybe one series of faults every two or three monthx — and would go away after a reset. I thought were linked to software upgrades.
However, in March 2021, things changed; I started getting one repetitive alert, that my “steering assist” was faulting. I brought the car into Tesla and was told the “steering gear control” had “communication issues” and the steering rack needed to be replaced Parts and labor added up to $2,001.
No physical damage was noted...this was purely a computer chip failure. So I am at a loss as to why this is not a quality issue that falls on Tesla? Why should the electronics fail two and a half years in and why should that defect be charged to the consumer? I was told the warranty ends after two years and I was out of luck.
I am wondering if I am alone in this defect or if others are experiencing the same. $2,000 is a heavy hit.