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Steering wheel buttons+scrollers not working

Discussion in 'Model S: User Interface' started by EVChris, Jul 4, 2018.

  1. EVChris

    EVChris Member

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    #1 EVChris, Jul 4, 2018
    Last edited: Jul 4, 2018
    The left and right steering wheel buttons and scrollers are not working.
    Horn isn't working either. Stalk controls work.

    This includes many things but also means I can't reboot the UI with the two finger salute.
    So I did a deep reboot by powering down: Vehicle Power -> Power Off.
    This rebooted the car (everything) but it didn't fix the problem.

    I'll take it in for service but has anyone experienced anything similar?

    2015 S 85 (AP1+MCU1)
    Software: 2018.21.9

    C
     
  2. boaterva

    boaterva Supporting Member

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    That sounds more like a wiring issue with the steering wheel when all those controls don’t work and a reboot won’t fix it. (Or whatever module controls the steering wheel functions!)

    Let us know what it was, new one on me!
     
  3. EVChris

    EVChris Member

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    Will do. I just booked the service appointment.
     
  4. EVChris

    EVChris Member

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    I took my S in for service at Fremont Service. There were four related symptoms:
    1. scrollers didn't work
    2. horn didn't work
    3. airbag warning on
    4. the steering wheel creaked when turning while driving
    I took the S out for a test ride with a service tech. He said he immediately recognized the problem but he wanted to get a recording of the creak for the engineers. The noise was easy to replicate on the drive. So far so good. Bad news was the replacement steering wheel subsystem would take 2 weeks to arrive and I had to leave my car since it was a safety issue. Good news was that I got an AP2 S loaner.

    Seems odd that it would take 2 weeks at Fremont Service. Maybe I should count myself lucky it wasn't Peoria Service.
     
  5. EVChris

    EVChris Member

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    Well, Fremont Service called back a day later and said it was finished. It was just a steering column module swap and the part was available locally. I really didn't think it would take 2 weeks and it didn't.

    I picked up my S today, washed and with a wheel balance thrown in. All the symptoms are gone.
     
  6. WillGaby

    WillGaby New Member

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    My steering wheel buttons and scroll wheels stopped working yesterday. I had an "Alert" message pop up that I had not seen before, and it did not go away. This is not exact, but it was ~"View around entire vehicle partially obstructed - auto lane change not available". I looked in a couple of Tesla forums and saw that someone else who had experienced this had wiped off his cameras and that fixed his problem. So, in spite of the fact that my cameras were clean, I got out and wiped them all off. No help.

    Just the day before, I had gone to the car to go to an appointment, only to find the large center screen black, and message displayed on small display, "Systems powering up. Press brake when this message goes away". The message did not go away after several minutes, so I pressed the brake pedal several times, message cleared, and it let me put it in gear. Main screen still not working, Bluetooth, and a host of other things not working, including the garage door opener. I had to make it to that appointment (oncologist), so I opened the garage door with the wall switch, pulled out of the garage, went back in, closed the garage door and went out the front door. I had left the driver door open and when I got back in the car, the powering up message was back, and car would not do squat. I repeated pressing the brake multiple times, I was allowed to put car in gear, and off I went, not knowing whether Id make it back home. I found out the turn signals were not working, and the small display was so dim I could not read it most of the time (sunny day). After the appointment, I looked for the problem online. I found none that described my problem, but saw where a guy said he had cleared up a "glitchy" screen by rebooting. To do this held down the steering wheel buttons above the scroll wheels simultaneously for a few seconds. Waa laa! Screen came back on and all appeared normal. Then the next day, this new problem.

    Well, I tried this reboot trick to try and clear yesterday's problem, after wiping off the cameras. It rebooted, but message was still there. Tried it a second time. This time it did not reboot, and I quickly discovered that none of my steering wheel buttons or scroll wheels were working.They still are not working. I contacted tech support, when I encountered the first problem 2 days ago. Have no update of status, other than "We're looking at it".

    I accepted delivery of my Model X this past March, and no glitches until this week. When it rains, it pours...
     
  7. Blueplanet

    Blueplanet New Member

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    I ran into the same issue today. None of the buttons on the Steering wheel work after I brought the car back from Service today. Cannot change volume or stations or anything. I am not even able to do a reset of the computer using the scroll wheel reset method. Anyone run into such an issue? I am on v2018.46.2

    I have sent an email to Service and they are yet to respond.
     
  8. Skyb3rt75

    Skyb3rt75 New Member

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    Norway
    I have the same issue. Had problems with Spotify and received a call from Tesla where they recommended me to switch language on the car. This actually fixed my spotify problem but I got a new problem, steering wheel buttons are not responding, nor the scroll wheels and the horn. I had been using the steering wheel function up to the language change. It could be a coincidence..
    Will do a deep powey cycle of the car (5 min) but really don’t have much faith in a positive result.
     
  9. Blueplanet

    Blueplanet New Member

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    In my case, they had to replace the scroll wheels and buttons to resolve the problem.
     
  10. Gladiator

    Gladiator Member

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    My steering wheel buttons and horn stopped working several times in the past, each time they replaced buttons, airbag etc. Today they stopped working again. Now for the fourth time.

    Did anyone find a permanent fix this?
     
    • Like x 1
  11. MathijsKok

    MathijsKok Member

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    Seems a common issue, mine also started having problems. Unfortunately, the car now keeps thinking I am trying to talk to it....
     
  12. Andre68

    Andre68 Driving BlueBolt

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    Strijen
    I have the same issue. Here in NL it already takes over a week to order the spare element.
     
  13. Altes

    Altes Member

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    same issue for me started yesteday no steering wheel controls or horn. it works partially when you get in the car in the morning but dies as soon as you select a gear
     
  14. Michael Tapper

    Joined:
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    Location:
    Durham, NC
    Same thing happened to my 2018 Model S 75D in late 2018. First time, Tesla replaced modules which worked temporarily. Second time, Tesla replaced airbag assembly which worked for 6 months. Today, June 11, 2019, it has started again (no steering wheel buttons, no scroll wheel functionality, no horn). Cannot re-boot. Safety issue with no horn. Vehicle is due for annual state safety inspection by the end of June. Part of that inspection requires the horn to be functional. Scheduled with service (again)...
     
  15. Altes

    Altes Member

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    So I got mine back today, they said they were going to replace the steering column module and brought the part out to the car at check in (basically everything between the steering wheel and the dash). did pass airbag recall too. issue resolved but close exam of the steering column module does not look like new unit ( dust wear etc).
     
  16. Gladiator

    Gladiator Member

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    Michael, this happened to me for the 7th time in the past 1 year I owned my Model S. I am really frustrated now. Did it happen to you again?
     
  17. Joost14

    Joost14 New Member

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    Hi y'all. My steering wheel buttons and scrollers stopped working as well. What I am reading in this thread seems like Tesla is trying to solve a software issue, by replacing hardware (bringing back the same problem again and again). Does anyone know whether Tesla's knowledge about how to solve this problem has progressed meanwhile? Otherwise it makes little sense to have hardware being replaced.
     
  18. Altes

    Altes Member

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    So SInce the original failure the controls have failed twice more this time they replaced the actual steering wheel button set. while waiting for the controls to arrive at SC the main screen has now failed...all "just"out of warranty
     
  19. Harropbill

    Harropbill Supporting Member

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    Location:
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    Have had same problem repeated 5x and repeated repairs by SC Rockville MD all proved temporary. 75D was delivered June/18. InJuly/18 all steering wheel controls including horn dysfunctional. Left and right steering wheel control switches replaced. Recurrence 9/18, switches again replaced. Jan/19 replaced driver’s airbag and added ferrite core. May/2019 control switches again replaced. Jan/2020 Control switches yet again replaced “with added counter measures to prevent switch failure”. When I picked up MS technician said they now believed static electricity was causing the issue so they had installed insulation.

    Now three months have passed w/o recurrence. No charge for any of these ineffective repairs. My family says I need psychiatric help to have retained such a vehicle. Probably right, but I love my Tesla anyway!
     

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