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Steering wheel buttons+scrollers not working
- Thread starter EVChris
- Start date
Mine stopped working twice within 2 weeks. The Tesla Tech just put on a new steering wheel today. I'm not sure if this will solve the problem yet. They say its because the wires become worn out over time. That doesn't sound legit to me.
'My local SC claims that my car is the only one in this area (N. ILLinois) that is having this problem and that Tesla HQ is not aware of it."
Thats what they said each time i brought mine in, they have now gone out a 5th time and I will replace myself. I doubt anyone is going to spend time running this issue to ground as it seems to be limited to the early refresh cars (november 2016 to mid/late 2018
Thats what they said each time i brought mine in, they have now gone out a 5th time and I will replace myself. I doubt anyone is going to spend time running this issue to ground as it seems to be limited to the early refresh cars (november 2016 to mid/late 2018
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BioSci
Member
I had the same problem in my 2020 MS LR+. After five failures of the switches on the right side of the steering wheel in less than one year, I told the SC that if they did not do a root cause analysis and fix the problem, I would request a repair again immediately upon picking up the car. Although this seems snarky, each failure occurred within 2 weeks of the repair, and I usually had to wait a month for a slot for repairs. This threat worked. The Norwell MA SC added extra insulation to the inside of the switch assembly, and now 6 weeks later it still works fine. Sometimes it helps to be a little pushy.
I just had this failure for the first time on my 2017 Model X 100D 94K miles. Scrolls wheels and horn don't work and I also had a triangle symbol driving visualization limited message which seemed not valid. Changing the language temporarily or the tire config temporarily rebooted the car. This got rid of the triangle symbol message but not the scroll wheel and horn problem. I've had the scroll wheels occasionally fail for a drive over the years but never the horn stop as far as I know. I will be reaching out to service.
I have a similar issue but somewhat different. The right scroll wheel works fine, but both button (voice sec and selector) are unresponsive. The horn is fine. On the left side, the buttons are ok and the wheel seems to work except for silencing the musique with a press-hold...
Pretty inconsistent behavior.
Pretty inconsistent behavior.
Maryann—It is still at the Tesla dealership, and they are now planning on replacing the steering wheel and harness. And it is not going to be covered by any warranty. I would like to know if this is a manufacturing or design flaw. The only upside is that I have had a Tesla Y loaner since March 9, 2022. Roger
Ebony Star
Member
Ebony Star
Member
My right and left scroll wheels are not working as before. Can not a adjust volume. Can not change the screen info. Can not show phone numbers. The last version removed functions from the scroll wheels. And other steering wheel controls. FSD is not available on my 2014 Model S.
George Jetson
Member
2016 MS 75 just had a total fail of all controls including horn. I could only do a “car off hard reset”; as any method involving scroll wheels or buttons was non-responsive. Still dead as a doornail. Does anyone know if the air bag is also affected? Seems like a safety issue based on having no horn.
The left volume control wheel on my 2015 S detached and sank in. I can still use it for on/off and I can use the Tesla app to control volume. As Miracle Max would say, mostly dead is still slightly alive.
- is that failure reparable or is the part only replaceable?
- the part (1013242-99-I) is $125 on EBay. Have there been any improved parts I should look for? That's the case with the door handle assembly.
- The individual switch rather than both switches and wire harness is available from parts people for $35. Is that a viable approach?
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Harropbill
Member
acadapter
Member
This topic came up before but I finally dropped off for service on mine:
Hitting the voice command buttons or steering wheel buttons (volume control, etc.) + insanely slow re-routing, etc. led me to push for my VCM/eMMC recall fix. When I initially reported it over a year ago, the SC tried to claim my steering wheel controls, etc. were bad and needed to be replaced. Logically that didn't make sense because the buttons activated super quick, the computer just didn't process the actions - Same for volume control, the screen showed the volume changing without hesitation 4,5,6,7, etc. However after I stopped, the screen would go out and the volume didn't actually change. That doesn't sound like the command isn't being received by a bad wheel, it sounds like the computer is ignoring the request.
Example, Voice command: "Navigate to Wegmans." - Screen: ----- Timeout. Hit VC again and without saying a word, the dash would show every word I said on the previous button push, "Navigate to Wegmans" was already there. Sometimes it would then go to the Nav, others it might take yet another button push. None of that sounds like, "Your buttons aren't working" it sounds more like memory full/error.
Yesterday dropped off, they replaced the VCM/eMMC but also added "New Steering wheel buttons and harness" to the estimate for $415. I stated the above, and said if you can explain that hardware fixing an apparent software logic problem, call me back to get the estimate approved. Instead, an hour later, my truck is ready for pickup. $0 and the ticket says everything is now in good working order, no steering wheel buttons/harness necessary. That sounds pretty bogus to me. Will pickup tomorrow and check.
Since then it has failed 3 more times 2nd time cost me $400 as it was out of warranty. Now I DIY with parts off ebay (dealer cost is $200 for parts) fairly easy DIY 2 screws give you access unplug a few connnectors roughly 30 min job. here is the video I used
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