Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • The final cut of the 9th episode of the Tesla Motors Club Podcast, featuring Chad Schwitters, the former president of Plug In America, is now available. You can watch it now on YouTube or listen to it on all major podcast networks.

Steering wheel control issue

Let me say that we love our Tesla Model S, have it for 4 years, and live 2 hours hours from the nearest Tesla Service Center. In the past it has been easy to schedule mobile service, but now have to wait 4 weeks, and the steering wheel parts that allow you to reboot the car are not working. And.. it was almost impossible to reach a live person. Any one else have this issue, and if so how did you resolve it?

Thanks.
 

DerbyDave

Active Member
Jul 2, 2020
2,309
1,354
Kentucky
You must use the app to schedule any service. Calling may delay service or may not work at all. Once you enter a service request into the app, a technician will generally contact you via the app quickly. You can generally communicate back and forth to get something resolved, including whether or not mobile service can handle the request, and/or if it would be quicker to visit the Tesla store. They don't like using phones anymore.
 
You must use the app to schedule any service. Calling may delay service or may not work at all. Once you enter a service request into the app, a technician will generally contact you via the app quickly. You can generally communicate back and forth to get something resolved, including whether or not mobile service can handle the request, and/or if it would be quicker to visit the Tesla store. They don't like using phones anymore.
Thanks Dave ,I did that on the app and we have a home service within 4 days,great advice cheers Rick Liverpool UK
 
  • Like
Reactions: DerbyDave

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top