Took delivery of my Model 3 December 29th and realized less than a mile away from the lot that the steering wheel was not straight. While this put a damper on my excitement, everything else seemed perfect. Long story short, it took two service visits but they got it tracking straight to my satisfaction! On the second visit I went to a different service location and they were really helpful and professional. They even provided a print out of the before and after from the alignment computer. (See attached).
I am a Tesla sympathizer and understand that the pressure to deliver low defect cars must be tremendous! That being said, if your wheel is not straight and it bothers you, speak up about it. I will say, if you’re just taking delivery I’m sure they’ll take care of you. But if you’ve had your car for a while, be prepared to pay up for an alignment because they may claim too much time has passed and factory misalignment is no longer a valid concern. In other words, you have driven many miles and hit a pothole or two.