TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
  1. TMC is currently READ ONLY.
    Click here for more info.

Still missing most recent update

Discussion in 'Model S' started by DMan, Jan 22, 2019.

  1. DMan

    DMan Member

    Joined:
    Apr 20, 2016
    Messages:
    52
    Location:
    WA
    I tried rebooting the big screen a couple of times to try to "push" the update but that didn't work. Any other ideas to get the most recent update rather than going to a service center?
     
  2. ucmndd

    ucmndd Well-Known Member

    Joined:
    Mar 10, 2016
    Messages:
    6,196
    Location:
    California
    Call the 800 number number and start there. They can often remotely diagnose an issue and re-push.
     
    • Like x 1
  3. jorobsand

    jorobsand Member

    Joined:
    Nov 12, 2017
    Messages:
    287
    Location:
    Charlotte, NC
    What version are you currently on? Tesla typically has multiple firmware versions that are considered "current" at the same time. Most should be on at least 2018.48.12.1.

    I agree that calling the 800 number is usually quicker. They can typically tell pretty quickly if you have a failed update that is holding you up or if you are "current".
     
    • Like x 1
  4. csanders90D

    csanders90D Supporting Member

    Joined:
    Jun 10, 2016
    Messages:
    122
    Location:
    San Diego, CA
    Unless you've gone 3 months or more (which would be around version 2019.42) there's no reason to worry about it. Not everyone gets every version, and it's common to be a month or more between updates.
     
  5. ewoodrick

    ewoodrick Well-Known Member

    Joined:
    Apr 13, 2018
    Messages:
    5,285
    Location:
    Buford, GA
    Are you connected to WiFi. If not, make sure that you are.

    It will come.(but much, much slower over cellular)
     
  6. DMan

    DMan Member

    Joined:
    Apr 20, 2016
    Messages:
    52
    Location:
    WA
    I'm on 2018.42.3 eb373a0 right now
     
  7. ucmndd

    ucmndd Well-Known Member

    Joined:
    Mar 10, 2016
    Messages:
    6,196
    Location:
    California
    Normally I agree with this but the 2018.49 Christmas Easter egg was supposed to be pushed to basically every car. If OP doesn’t have that yet, which it appears he doesn’t based on the last post, something needs to be addressed.

    OP, call the 800 number. That’s your fix.
     
  8. DMan

    DMan Member

    Joined:
    Apr 20, 2016
    Messages:
    52
    Location:
    WA
    Thanks for all the responses. I was able to get through to someone using Tesla chat. They told me that the size of the update was so big that I needed to connect it to WiFi. The WiFi is weak where I keep my car parked so need to figure out a stronger spot to park it while it updates. Hopefully this helps anyone having the same issue!
     
  9. DrTharp

    DrTharp Member

    Joined:
    Jan 4, 2016
    Messages:
    27
    Location:
    Waco, Texas
    What is the 800 number please. I have the same issue.
     
  10. ucmndd

    ucmndd Well-Known Member

    Joined:
    Mar 10, 2016
    Messages:
    6,196
    Location:
    California
  11. Pinot.Noir

    Pinot.Noir Member

    Joined:
    Feb 28, 2014
    Messages:
    773
    Location:
    Livermore, CA
    Don't feel bad, I'm still on 2018.39.6
     
  12. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    7,562
    Location:
    Northern Virginia, USA
    FYI there’s only one 800 number and it’s always available in the car. Recommend adding it to your phone contact list for use when not in the car.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC