TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Still waiting(5 mo) for replacement battery pack....

Discussion in 'Model S: Battery & Charging' started by loungelizard, Sep 27, 2017.

  1. loungelizard

    loungelizard New Member

    Joined:
    Dec 22, 2016
    Messages:
    2
    Location:
    Ottawa canada
    In May 2017, my battery pack refused to accept a charge. Tesla installed a loaner pack.

    My rep at Tesla, today, still does not have an ETA. Should I be concerned.?

    The replacment pack is a 90kw max power pack instead of my original 120kw pack(P85, 2014). I am planning a trip from Ottawa to Hilton Head in December and it would just be that much more annoying to wait an additional 5-10 min for each stop.
     
  2. brkaus

    brkaus Active Member

    Joined:
    Jul 8, 2014
    Messages:
    2,133
    i'd happily put "miles" on a loaner pack over my own. And figure the longer it takes, the more likely you will eventually just get a new pack with whatever are the current cells.
     
    • Like x 4
  3. abasile

    abasile Working on EVBuySell

    Joined:
    Oct 21, 2012
    Messages:
    615
    Location:
    San Bernardino Mts., CA (Elev. 6100' / 1900m)
    We've been driving around on a loaner pack since January and have put on close to 20K miles / 32K km since then, with no replacement ETA. Tesla has a more than full plate, and I'm guessing that refurbishing old battery packs is a relatively low priority right now. As we have no plans to sell our Model S, it doesn't really matter to us, and I agree with brkaus!

    Sorry to hear that your loaner pack is an 'A' pack that only accepts 90 kW at Superchargers. On the other hand, our loaner pack accepts 120 kW and our original 'A' pack only supported 90 kW. In practice, it hasn't made much difference since we don't always get the full charge rate anyway. The loaner pack, being newer, has about six more miles of rated range, but that's really minor.
     
  4. pdxrajiv

    pdxrajiv Member

    Joined:
    Sep 8, 2015
    Messages:
    151
    Location:
    Portland, OR
    I would not worry.

    I had a very similar experience. They called me up and said my pack needed service. Swapped out for a loaner pack that topped out at 257 rated miles as opposed to 265+ for my repaired pack. I drove around for 6 months on the loaner and in fact was on a road trip when they informed me that my pack was ready. So it took me a couple of weeks to go pick up my original.

    If the lower charge rate is a major inconvenience, you might inquire with your service person if they have a different loaner pack available.
    I was fine with a slightly lower rated range.
     
  5. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

    Joined:
    Sep 23, 2012
    Messages:
    1,478
    Location:
    San Diego
    That is such a sweet deal.. are you complaining or bragging?
     
    • Like x 2
  6. AmpedRealtor

    AmpedRealtor Well-Known Member

    Joined:
    Jun 30, 2013
    Messages:
    5,410
    Location:
    Buckeye, AZ
    You're using Tesla's battery on Tesla's dime. Seems okay to me.
     
    • Like x 1
  7. agloutney

    agloutney Member

    Joined:
    Jul 6, 2014
    Messages:
    338
    Location:
    Montreal
    I've been waiting since June. They were all out of loaner packs so I'm waiting for my entire car. They lend me whatever they have in inventory and call me for a trade when it's sold and they need it back. I'm on my third loaner now, it's a bit of a hassle to swap but I don't mind too much considering all the mileage I'm putting on their cars. The bad pack on my car is still in my car at the service center. They tell me I will likely get a new 85kWh pack so you just might get the same. They should arrive sometime in October according to the service center.
     
  8. Naonak

    Naonak Member

    Joined:
    Dec 22, 2015
    Messages:
    462
    Location:
    Kansas
    Haha yeah, our 2012 has had a loaner pack for a long time now. I don't really care when they swap it out ... I figure I can drive around on that pack for years if they want, but if it fails out of warranty, well, I'll just politely inquire as to where my replacement pack is at that time.
     
  9. number12

    number12 Active Member

    Joined:
    Aug 16, 2016
    Messages:
    1,363
    Location:
    Tesla
    Ask if they will get a drill and roll your odo back too... after you say thank you, of course
     
  10. abasile

    abasile Working on EVBuySell

    Joined:
    Oct 21, 2012
    Messages:
    615
    Location:
    San Bernardino Mts., CA (Elev. 6100' / 1900m)
    Indeed, while our Model S has had its issues, we've been very, very impressed with Tesla's customer service.
     
  11. tpham07

    tpham07 Member

    Joined:
    Mar 21, 2017
    Messages:
    585
    Location:
    Baton Rouge
    im confused, when did Tesla have a 120kw battery pack?
     
  12. MIT_S60

    MIT_S60 Member

    Joined:
    Nov 23, 2016
    Messages:
    248
    Location:
    Orange County, CA
    kW (charging speed), not kWh (capacity).
     
    • Informative x 1
  13. Stephen4

    Stephen4 Member

    Joined:
    Dec 8, 2012
    Messages:
    57
    Location:
    North Vancouver
    My battery pack started indicating fluctuating charge levels that were quite variable...so it was sent to Freemont last January...just got it back last week.

    Classic cars always get pushed to the back of the line...even the batteries are obsolete now.
     
  14. ZachsDad

    ZachsDad Member

    Joined:
    Sep 4, 2015
    Messages:
    23
    Location:
    North Bend, OR
    At least you guys have a loaner pack. My S 85 battery just died this week. They have no idea at my local SC when they might be able to get a loaner pack in.
     
    • Informative x 1
  15. pdxrajiv

    pdxrajiv Member

    Joined:
    Sep 8, 2015
    Messages:
    151
    Location:
    Portland, OR
    I am sorry to hear that. Did they offer you a loaner car instead?

    I wonder how they prioritize selling a new car vs making sure that enough spare parts are available so that existing customers can keep using their cars reliably, at least while the cars are in their warranty period.
     
  16. ZachsDad

    ZachsDad Member

    Joined:
    Sep 4, 2015
    Messages:
    23
    Location:
    North Bend, OR
    Yes, one was offered but I initially declined. I'm going to have to rethink that.
     
  17. wcfinvader

    wcfinvader Member

    Joined:
    Jul 2, 2014
    Messages:
    365
    Location:
    Aurora, NE
    Charge Limit will be Restricted

    See that thread to read about our issues. We haven't received our original pack back either and just had the loaner battery have a critical failure last night. Our original was taken out April of this year and haven't received word on when we can expect to get our pack back either so I wouldn't be concerned like others have said.
     
  18. freeewilly

    freeewilly Member

    Joined:
    Jul 22, 2015
    Messages:
    463
    Location:
    Brea, CA
    Don't worry, I had a loaner battery pack on my Tesla while they fix battery pack seal issue. It took a lot longer than they estimated repair time, when I get the battery back, I got few more rated miles, it's been over a year now.
     
  19. Stephen4

    Stephen4 Member

    Joined:
    Dec 8, 2012
    Messages:
    57
    Location:
    North Vancouver
    I wonder how many 'loaner' packs they have for these situations. I also wonder if there is an upward trend on pack failures and what it may be.

    Let's see, so far I've the following work done:

    All new door handles
    A completely new computer block (screen and all)
    A new drive train
    A refurbished battery pack

    Not much left to go wrong now. Ahhh, early adopters...gotta love the feeling. I suppose one good thing is that after 4.5 years I've only lost about 3% capacity on the battery pack...mind you, I didn't have that pack for 9 months while it was being refurbished.
     
    • Like x 1
  20. RyanT

    RyanT Member

    Joined:
    Sep 9, 2014
    Messages:
    215
    Location:
    Portland
    I'm getting mine back on Monday. They've had it for about 9 months if I had to guess. Loaner pack was painless so I'm not complaining.
     
    • Informative x 1

Share This Page