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Stories of your Model 3 phone-as-a-key FAILURES, give us a FOB, Tesla!!!

Discussion in 'Model 3' started by timk225, Jun 22, 2018.

  1. timk225

    timk225 Active Member

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    I've had my 3 since May 8, and it's a great car. but the phone-as-a-key gimmick SUCKS. We need a forum topic where everyone can tell their stories of its failure, and see that Tesla engineers read it.

    I have a Galaxy S5 phone, and my phone-as-a-key works intermittently at best. Now and then it'll work flawlessly for a day or even 2, then it goes back to random failures, or complete fail for a day or so.

    This morning, I was heading out to work, and it was raining. I was carrying my phone, a screwdriver set, and a bottle of water, The phone-as-a-key failed to unlock the door in the rain, so I had to switch the phone to my other hand and dig in my pocket for the key card. This caused me to tilt the screwdriver set, and the handle slid out of its holder, and when it hit the ground, its tip popped out and went under the car a bit. So I had to kneel down on the wet ground, while getting rained on, and reach under the car for the screwdriver tip and handle, then stand back up, swipe the key card, open the door, and get in, all because phone-as-a-key SUCKS!!!!

    And this happened 3 times today -- having the phone in my hand will unlock the car so I can get in, but it won't turn the car on, so while in the seat I have to lean back and dig the key card out of my pocket and swipe it, because phone-as-a-key SUCKS!!!

    Add your stories. Give us a simple and reliable fob, Tesla!
     
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  2. MarkBrokeIt

    MarkBrokeIt Supporting Member

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    All of the other threads/polls on this topic not enough for you? Maybe if they see ONE thread blow up in a big way, that'll be a signal to them. You're not helping your own cause here.
     
    • Disagree x 3
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  3. North75

    North75 Member

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    Made it the first week with no failures yet. IPhone X.
    I was thinking that I also use an Apple Watch which connects to the phone via Bluetooth.
    Perhaps having this connection live all the time make sure that the Bluetooth never shuts down.

    I’m big fan of not having to carry keys around any more.
     
    • Disagree x 1
  4. a.void

    a.void Member

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    This one time in band camp...
     
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  5. timk225

    timk225 Active Member

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    I forgot to mention the "waking up" of the phone app. Once in a while it'll wake right up, but usually it takes a minute or two, or an airplane mode on-off to kick it into waking up.

    I'll keep beating this dead horse until we get a key fob! ;)
     
    • Like x 3
  6. novox77

    novox77 1.21 Gigawatts

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    stop griping on a forum hoping tesla will see it (they won't). send them feedback directly:

    [email protected]
     
    • Like x 5
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  7. eprosenx

    eprosenx Member

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    I am really looking forward to my M3 (any day now?) and I think one of the most awesome features will be the ability to unlock using my phone.

    Now with that being said, for it to be effective it has to actually work.

    So yeah, the *option* of a fob sounds like it would be a great feature to have, but I still want the phone unlock feature! It will make a lot of things simpler when traveling / hiking / etc... with friends.

    I wonder if he car has onboard hardware that would make a fob possible (with some technology less lame than Bluetooth for connectivity)
     
  8. SageBrush

    SageBrush 2018: Drain the Sewer

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    My PIxel phone works quite well for me.
    The few times I have had a problem I use the card

    <<shrug>>
     
    • Like x 1
  9. Falkirk

    Falkirk Member

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    I just sent [email protected] some of what I go through because honestly, I'd say my phone works as a key maybe at most 10% of the time so I don't count on it at all anymore. I usually turn off Bluetooth now and just turn it on when walking to the car and that works better. Let's see if they come back with anything useful other than but a new phone ha.

    Does anyone have a Oneplus 6 and can say how it works for them?

    Thanks
     
  10. Twiglett

    Twiglett Single pedal driver

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    Not had a single failure to unlock with my phone. Now on 2018.21.9 still no phone key issues.
    So far only used the keycard to demo for a valet.
    Hate to clutter up a complaint thread with news of it working without issues.
     
    • Helpful x 1
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  11. N5329K

    N5329K Active Member

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    EM said a fix was on the way in a phone call to Consumer Reports (it didn't work well for them, either) and the implication was that the fix would be a conventional, reliable fob. It would't hurt to send Tesla a reminder of this every time the phone-as-key fails. Daily. But don't expect much until they hit and sustain 5k cars per week.
    Robin
     
  12. Big Dog

    Big Dog Member

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    Yeah, it sucks. I've started waking up and unlocking the car (with my phone), before I go out the door.
     
  13. jsmay311

    jsmay311 Member

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    Unless you saw something more than I did, the CR complaints we're about the card and difficulty using it when valeting, not about phone key (un)reliability.

    And their reporting on Musk's phone call comments about a solution didn't explicitly say anything about a fob. That prob the logical assumption tho.
     
  14. bhzmark

    bhzmark Supporting Member

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    mine works fine. It even inspired me to put bluetooth locks on my house and now with key card access at work I carry no keys. It's great. Glad to be done with keys and fobs forever.
     
    • Like x 1
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  15. PoitNarf

    PoitNarf The Clown Prince of Crime

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  16. dethman

    dethman Member

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    Tesla does monitor this forum FYI.
     
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  17. TT97

    TT97 Active Member

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    Do you think it is your app or the car that is "waking up"? The car will still need to wake up if you use the fob but you will not know it as the is no screen on the fob to let you know. You will just keep pressing the buttons expecting something to happen which it will not until the car is awake.
     
  18. gtmotor

    gtmotor Member

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    I haven't had a single failure to unlock on 21.9 also (I have a Google Pixel 2). They definitely keep making it better. When I was on 14.xx (forget the exact build) I had tons of issues. Now it appears to be rock solid.
     
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  19. TT97

    TT97 Active Member

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  20. SageBrush

    SageBrush 2018: Drain the Sewer

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    There was a good week that OP was not complaining about something.
    Now we are back to normal
     
    • Like x 2
    • Funny x 2

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