So was convinced this would not happen. But my parents borrowed my car for a quick trip to the Bay (from LA).
2021 Model Y. 10 months old. 10K miles, no accidents or issues ever. always practiced best practices with charging, etc.
For the trip.
Left home with full charge.
stopped 1/2 way at the Kettleman City Supercharger (they loved that lounge btw) to charge up.
Destination was fremont - 180 miles from supercharger. he charged the car to 295 miles, thinking the extra 110 miles would be enough surplus to cover any loss from AC/speed etc. (he's driven my car and other teslas many times and never has had an issue or low range).
anyways he was about 40 miles from his destination (mile marker ~140) when the car battery started to show 60 miles left. he was in gridlock traffic and past the cluster of TC chargers and was 20 miles from the next one, but in that time leading up, the range drained to zero and he had to pull over.
he ending up having the car towed to a supercharger (took 90 minutes for tesla to send over their tow truck. our triple A gave us a headache so went with tesla app service).
my question is - isn't losing over 110 miles of range abnormal? No tow hitch or excessive baggage. just two folks + 1 small bag. he drove the I-5 North route and yes its some uphill and windy roads but even then, I wouldnt expect to lose 110 miles of additional range. he chatted with another driver at the charger station and they suggested we have the battery looked at as they said that was excessive. is it possible the battery calibration is off? it's never been this off. and I've done plenty of drives from LA -> SD, LA -> OC , etc without any issues of range estimates.
thoughts?
also sidenote, still frustrating that you can only use text chat service to connect with roadside and not a physical number. not as much of an issue for me but for an older adult like my dad, it definitely didnt help his experience.
2021 Model Y. 10 months old. 10K miles, no accidents or issues ever. always practiced best practices with charging, etc.
For the trip.
Left home with full charge.
stopped 1/2 way at the Kettleman City Supercharger (they loved that lounge btw) to charge up.
Destination was fremont - 180 miles from supercharger. he charged the car to 295 miles, thinking the extra 110 miles would be enough surplus to cover any loss from AC/speed etc. (he's driven my car and other teslas many times and never has had an issue or low range).
anyways he was about 40 miles from his destination (mile marker ~140) when the car battery started to show 60 miles left. he was in gridlock traffic and past the cluster of TC chargers and was 20 miles from the next one, but in that time leading up, the range drained to zero and he had to pull over.
he ending up having the car towed to a supercharger (took 90 minutes for tesla to send over their tow truck. our triple A gave us a headache so went with tesla app service).
my question is - isn't losing over 110 miles of range abnormal? No tow hitch or excessive baggage. just two folks + 1 small bag. he drove the I-5 North route and yes its some uphill and windy roads but even then, I wouldnt expect to lose 110 miles of additional range. he chatted with another driver at the charger station and they suggested we have the battery looked at as they said that was excessive. is it possible the battery calibration is off? it's never been this off. and I've done plenty of drives from LA -> SD, LA -> OC , etc without any issues of range estimates.
thoughts?
also sidenote, still frustrating that you can only use text chat service to connect with roadside and not a physical number. not as much of an issue for me but for an older adult like my dad, it definitely didnt help his experience.