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Strange Bluetooth issue with phone calls

Discussion in 'Model S: User Interface' started by bhawkins4194, Jan 16, 2019.

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  1. bhawkins4194

    bhawkins4194 Member

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    Not sure if its my phone or the car, but has anyone experienced an issue where the first call of the day they can hear me but I can't hear them. Same thing if I am calling no ringing sounds just silence. If I hangup and call again everything works perfectly and will be fine for the rest of the day. Car has not always had the issue, I'm thinking it started in November/December. Anyone else had this before?

    I have a Pixel 2 XL running the latest Android version.
     
    • Like x 3
  2. stuartg99

    stuartg99 Member

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    Yes. I have the same issue. Samsung S8
     
  3. Ande

    Ande Member

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  4. keithf

    keithf Member

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    Same issue with my Samsung S9+
     
    • Like x 1
  5. ckoval7

    ckoval7 Mild One

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    The trick is to adjust the call volume once you start the call. This has been a known issue since V9 came out. What firmware build number are you running?
     
    • Helpful x 3
  6. Jays200

    Jays200 Member

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    Me too, in "Straya" ;)
     
  7. mrElbe

    mrElbe Active Member

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    Same problem here with Samsung S4. Will try the volume adjust trick as suggested.
     
  8. fmugur

    fmugur Member

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    Same here on Samsung Note 9. This is on v9 only, never had this issue before update. I will try the volume up. Thanks for the tip.
    I am on 2018.48.12.1
     
  9. bhawkins4194

    bhawkins4194 Member

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    Thanks I was worried it was just me, and I really did not want to buy a new phone.
     
  10. Dave_36

    Dave_36 Member

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    Same problem with my iPhone 7
     
  11. Ande

    Ande Member

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  12. bhawkins4194

    bhawkins4194 Member

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    Just as a heads up, I emailed Tesla about it from the owner page, Tesla responded to me and said they will send along the report to the proper team. As someone who works in software make sure to include as much detail as possible. Including phone model and version. That way they have enough data to see where the issue is at. Maybe it's worth everyone who has the issue report it from the owner page as well. The more people who say they are having issues the faster it will get fixed.
     
    • Helpful x 1
  13. Blindfreddy

    Blindfreddy Member

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    Same here - with a new iPhone Xs Max running iOS 12.1.2 and tesla firmware 2018.48.12.1

    Bought the new iPhone as I thought my old iPhone might have been the issue...but issue prevailed
     
  14. Buddy

    Buddy Member

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    Thought it was just me.thanks for posting
     
  15. Blindfreddy

    Blindfreddy Member

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    if the issue occurs, and with the call still open you adjust up or down the call volume by the steering wheel volume buttons, it all comes good.
     
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    • Informative x 1
  16. SSedan

    SSedan Active Member

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    Same issue, I have a Motorola so phone model doesn't seem to matter.
     
  17. SDRick

    SDRick Active Member

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    iPhone X here. Same problem. Hope the volume wheel works.
     
  18. CRASHER

    CRASHER Member

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    Same issue I already reported to SC.
     
  19. rchrzanowski

    rchrzanowski Member

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    Clinton, NJ
    Same issue... also started recently (Dec?). Usning iPhone X. It’s driving me crazy.
     
  20. Jays200

    Jays200 Member

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    As suggested previously, the volume scrolling works for me. Cheers for that.
     
    • Like x 1

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