I took a small trip earlier this week which takes me by two SCs. The trip up was uneventful and I charged at both SCs using the second one about 20 miles from my destination as a destination charger. I drove home yesterday and had some very strange events.
First, I left my destination with 180 rated having consumed 125 rated to get from the first SC to very near my destination on the way up. I was going against the wind but had more than enough margin to make it and knew I could slow down if necessary.
The first strange thing that happened was the intended SC was "greyed out" and would not let me navigate to it nor would it use it in auto routing when I navigated to the Chipolte right next to it. In fact, the software initially had me driving forty miles the other direction back to my "destination" SC then, once I was far enough along the path home, the software routed me to a SC on a parallel road 60 miles away (yep, 120 mile round trip to get some excited electrons). I turned off using SCs in the routing software and decided to head for my target SC which has never been out of service. I had a 10% safety margin (10% remaining when I reached the SC projected).
About half way through the 120 mile trip to the target SC, I got a charge needed at destination error message. I looked down to see that the charge at destination was at -1% having flipped from 11% (had increased from 10% due to drafting). The map based navigation system and energy displays now disagreed on miles to destination (thus the abrupt change in capacity at destination on the energy display).
I knew the map app was correct and continued down the road. The SC was indeed open and functional with two charging when I got there. Fifteen minutes of charge while I got a coffee and a bathroom break and I was on my way for the remaining 60 miles of my trip. No biggee.
My question for those that do more traveling than I is do you see things like this often where SCs are greyed out for no reason and the energy app changes its mind mid trip to disagree with the mapping app? It is worth noting that the SC is about 60 miles from my house and I have used it two or three times this month. Could Tesla be "Greying out" SCs to indicate that you should not be using it for "local SC'ing"? That would seem strange for three visits in a month.
I did call my local Service Center when I first experienced the greyed out SC. As expected, they were unable to provide any information. Knowing the importance of good communication when people are relying on a service while traveling, I would normally construct a support capability that would include local service personnel. People will naturally call those they know before trying to dial blindly into the factory so I would make sure local Service Center people have online access to relevant SuperCharger information. Is there a functional method to have a real time in route discussion with Tesla about the nature of upcoming SuperChargers?
Thanks for the help and feedback.
Bill
First, I left my destination with 180 rated having consumed 125 rated to get from the first SC to very near my destination on the way up. I was going against the wind but had more than enough margin to make it and knew I could slow down if necessary.
The first strange thing that happened was the intended SC was "greyed out" and would not let me navigate to it nor would it use it in auto routing when I navigated to the Chipolte right next to it. In fact, the software initially had me driving forty miles the other direction back to my "destination" SC then, once I was far enough along the path home, the software routed me to a SC on a parallel road 60 miles away (yep, 120 mile round trip to get some excited electrons). I turned off using SCs in the routing software and decided to head for my target SC which has never been out of service. I had a 10% safety margin (10% remaining when I reached the SC projected).
About half way through the 120 mile trip to the target SC, I got a charge needed at destination error message. I looked down to see that the charge at destination was at -1% having flipped from 11% (had increased from 10% due to drafting). The map based navigation system and energy displays now disagreed on miles to destination (thus the abrupt change in capacity at destination on the energy display).
I knew the map app was correct and continued down the road. The SC was indeed open and functional with two charging when I got there. Fifteen minutes of charge while I got a coffee and a bathroom break and I was on my way for the remaining 60 miles of my trip. No biggee.
My question for those that do more traveling than I is do you see things like this often where SCs are greyed out for no reason and the energy app changes its mind mid trip to disagree with the mapping app? It is worth noting that the SC is about 60 miles from my house and I have used it two or three times this month. Could Tesla be "Greying out" SCs to indicate that you should not be using it for "local SC'ing"? That would seem strange for three visits in a month.
I did call my local Service Center when I first experienced the greyed out SC. As expected, they were unable to provide any information. Knowing the importance of good communication when people are relying on a service while traveling, I would normally construct a support capability that would include local service personnel. People will naturally call those they know before trying to dial blindly into the factory so I would make sure local Service Center people have online access to relevant SuperCharger information. Is there a functional method to have a real time in route discussion with Tesla about the nature of upcoming SuperChargers?
Thanks for the help and feedback.
Bill
