Stuck on 2022.20.19 (FSD 10.69.2.4) wont get anything newer

[CubedRoot]

I have a 2018 Model 3 that seems to be stuck on 2022.20.19 version of FSD beta. I have tried emailing the FSD email address, and even tried several different ways of opening a service ticket. Each time I try a service ticket, no matter what I open it for, the app will do a diagnostic, not find anything and then prompt me to "contact us". Which Doesn't open an actual service request. I never hear back from those "contact us" submissions.

Shortly after getting this version, I did have to open a service request to have a mobile tech come out and repair my rear seat buckle. While I was waiting on my appointment, newer versions of FSD beta released, so I was wondering if that has anything to do with it?

I've tried reboot the computer, verifying my wifi is good, and even trying wifi at a service center. Everytime I check for a new version, it says I have the latest.

Anyone else stuck on 10.69.2.4? Any ideas on what I can do to ask someone in service to check things?

 

[240vPlug]

Did you somehow get removed from the beta program when you had service? I have read posts that some folks were opted out after their vehicle was serviced.

This did not happen to me though. Mine remained oped in after service.

 

[KArnold]

Or maybe try to reinstall your current version?

 

[nfarina]

Same situation here. 2021 MY, stuck on 2.4. Meanwhile my M3 which wasn’t admitted to beta program (safety score) got the “wide release” FSD beta right away.

 

[TresLA]

If not yet, try the reinstall button in Service Mode. That has helped some give a little kick to update.

 

[GWord]

I had the same problem. Was stuck on 10.69.2.4 until this morning. To fix I went into service mode and forced a full redeploy of 10.69.2.4 and as soon as that was completed then 10.69.3.1 immediately started downloading.

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[nfarina]

Thanks everyone! Indeed, I used Service Mode (cool!) to reinstall the software on the vehicle, wait for it to complete, then exited Service Mode and went to the Software menu and boom, it started downloading right away.

 

[coco135]

If not yet, try the reinstall button in Service Mode. That has helped some give a little kick to update.

Thank you! that actually works! was on beta 10.69.3.1 and got 10.69.25 few minutes after reinstalling software from the service menu