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Success with insurance (USAA) and Tesla authorized body shops?

Discussion in 'Model S' started by Racerx22b, Jun 2, 2017.

  1. Racerx22b

    Racerx22b Member

    Joined:
    Nov 17, 2014
    Messages:
    460
    Location:
    West Palm Beach, FL
    I have USAA and had an issue when my Range Rover needed minor body work. USAA authorized shops were either Dodge or Caliber Collision (basically a MAACO). I did not think those were up to the task of doing the work at a level equal to that of the vehicle but no matter how much arguing I did I made little to no progress. I eventually had to come out of pocket for the deductible (obviously) and then the repair bill above and beyond the estimate that the USAA shop provided. This was due to the higher labor rate at the chosen shop.

    So my question is has anyone had a similar situation with a Tesla repair? I know there are only a few Tesla certified shops so I am guessing that is who you have to have repair your car and insurance will have to pay their hourly rate. Is this correct? Has anyone been told that they had to go to a non Tesla shop for repairs. I am not talking about major accident repair. Just some minor body work that may require the remove of a panel. Nothing structural. I know the work can technically be done by any decent body shop but I'd prefer to only have it done by a Tesla shop.

    Just wondering what experiences people have had. The local authorized Tesla body shop is not on the list of approved shops for USAA so I was concerned.
     
  2. SabrToothSqrl

    SabrToothSqrl Active Member

    Joined:
    Dec 5, 2014
    Messages:
    1,954
    Location:
    PA
    ummm.. in PA, by law, I have the right to have my car repaired at MY CHOICE of repair location..
     
  3. jbcarioca

    jbcarioca Active Member

    Joined:
    Feb 3, 2015
    Messages:
    2,390
    I have Progressive, who had zero argument when I chose my preferred body shop, Tesla certified and an exotic car specialist. In the end I just had to replace the protective film, so insurance did not apply anyway. BTW, they were very quick to establish that the other driver was at fault.
     
  4. Max*

    Max* Autopilot != Autonomous

    Joined:
    Apr 8, 2015
    Messages:
    6,013
    Location:
    NoVa
    I have a new hatred for USAA. I'm sure they are great for their customers, but when someone rear ended my wife last month, and the responsible party had USAA, they have been the biggest pain in the *** to work with. My head wants to explode. And the saga isn't over yet.


    Sorry, back on topic. I've never used my insurance for an at-fault accident, but the times when someone hit me, the guilty parties insurance company had their "in network shops" and "preferred shops" and I just told them "no, thanks I have a shop" took it to the shop, and the shop got full compensation. Again, it might be different if you're filling a claim against your own policy.
     
  5. Racerx22b

    Racerx22b Member

    Joined:
    Nov 17, 2014
    Messages:
    460
    Location:
    West Palm Beach, FL
    Yeah. You always have the right to get it repaired wherever you want. The catch is that if it's not a preferred shop there's no guarantee they will adjust their rates to what USAA will pay. Therefore, you'll have to pay out of pocket for the difference. That's the problem with having big corporate insurance. They make shops agree to below market rates in order to become a preferred shop.

    I met with the shop (Fantastic Finishes - West Palm Beach) and he reassured me that they've worked w USAA on Tesla repairs and they've paid they're rates.
     

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