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Successful Full Refund (Buy-Back / Vehicle Return) After Three Months & 636 Miles

Discussion in 'Model 3' started by ChicagoP3D, Jan 24, 2019.

  1. ElectricLee

    ElectricLee Member

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    Use you aol email account and buy another Model 3. Wink wink
     
  2. SJC3

    SJC3 Member

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    That’s nuts. I always wondered if a company wouldn’t really blacklist a customer due to litigation.
     
  3. super20g

    super20g Member

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    #103 super20g, Aug 5, 2019
    Last edited: Aug 5, 2019
    Lol. These guys have my number... I am very open and honest with them and they don't appreciate that. No way they will let me slide one through under my name at least. And honestly I am kind of tired of dealing with a disorganized company that can't handle accurate/critical feedback... Probably doesn't help that I can take the buy back $ and upgrade to a new optioned out car and still have money to burn due to their pricing changes. They sure don't care how much of my vacation and personal time they have wasted over the past year either running back and forth hours each way. Wonder how elite of a club I am in? Anyone else banned from re-ordering? Guess they would rather my money go to a 3rd party and they still support the product under the warranty? LMAO. I'm happy with just the one other Tesla in the garage for now.
     
  4. sonicP3D

    sonicP3D Member

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    Oh wow... We basically had the same situation. Maybe my laundry list was more "reasonable" than yours, or maybe I was just being super nice in my communications? :p

    As of the condition when I turned it in, it still has a laundry list of unresolved paint issues on almost every panel on the car even though it has been to the bodyshop for repaint twice. Some from factory, some from bad masking at bodyshop, some made worse by the bodyshop. They scratched the trunk to the metal while removing the inner plastic trim to replace tail lights, and "fixed" it with a dab of touch up paint. Steering wheel left horn button doesn't honk.
     
    • Informative x 1
  5. super20g

    super20g Member

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    I wasn't super nice towards the end of that one and had to stir the pot through various levels of management all the way up to general council just to get them to react and actually 'help' me... I was just honest. No sugar coating though and they called me names like obnoxious so evidently I got under their skin. Incompetence takes the niceness out of me once I burn more than a week of vacation time, personal time away from my infant at home, well over a month with a car out of service, etc. when they could have just allowed the return months earlier when the main damage/issues occured at only 250 miles...

    Mine was returned fully detailed down to the tag hanging from the glove box. As new as I could deliver it back to them. They could have given a sh!t less, but that's how I operate. If they don't want my business, meh, their loss.
     
  6. r1200gs4ok

    r1200gs4ok Member

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    I would have never accepted a new car with 500 miles on it.....per Ca DMV, It is used it it has over 50 miles on it
     
    • Disagree x 1
  7. r1200gs4ok

    r1200gs4ok Member

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    I believe you have to keep the car for 2 years to get tax credit and agree not to sell it....in this case, you had not planned on selling it....you returned it because id issues....therefore, I believe you can take both credits, but dont know how the tax forms will be written this year....consult your CPA
     
  8. m3supra

    m3supra Member

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    This thread is great information, thanks to everyone that went through the process as I am beginning the process myself and my case is in the business resolutions teams' hands. My buyback is being initiated due to multiple failed attempts to repair. Hopefully, I don't get ignored or given the run around again by the service manager.

    Has anyone had Tesla offset the buyback amount for mileage?

    I have less than 4k miles now, but I documented the issues via email the day after delivery and my first service appointment was 2 weeks after delivery. I've been reading about lemon laws and it seems that since my issue documented and first attempt was so early on that it shoudn't be an issue, but still curious if Tesla did try offset the offer for miles driven.
     
  9. SJC3

    SJC3 Member

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    If you have the email AND the service invoices consistently showing the same issue being work on from that early mileage, then you shouldn't have mileage offset upon buyback as it happened so early. States may differ but this is what I saw in CA
     
  10. super20g

    super20g Member

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    They can do what they want. Especially if you don't go through with an arbitration or court case costing them more money they are much more likely to waive the mileage offset. It is completely up to them.
     
  11. m3supra

    m3supra Member

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    I have the initial email I sent to "NorcalConcerns" but looks like I may have deleted the old invoices. The service manager did say they reviewed all my prior invoices and saw the pattern. Hopefully, I don't have to resort to lawyer up for this and having it draw out.

    I'll attempt to recover my past service invoices and maybe Tesla will be nice enough to provide them....

    Thanks, looks like I'm going to have to lawyer up if I don't like their offer.
     
  12. gurtburns

    gurtburns Member

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    I'll add my story here as well. State: PA

    Bought a P3D in August '18. Had repeated issues with the safety restraint system (4+ visits) amongst other things (6 other visits). I finally asked for a buy back in July 19' (23k miles, first restraint issue at 11k) took two weeks to process. They offered full purchase price + tax (No FUSC rebate deduction, No Tax credit deduction, No mileage offset). I turned the car in on August 1 and got the check 8 days later.

    Currently have another P3D ordered waiting on a VIN.

    As a side note If they didn't give me a reasonable offer I was going to file an arbitration claim and had a solid case because in PA it fulfilled all of the lemon law qualifications.
     
    • Like x 1
  13. super20g

    super20g Member

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    #113 super20g, Aug 12, 2019
    Last edited: Aug 12, 2019
    Man sounds like I got the screws put to me for not being allowed to reorder if I went through with the buy back they offered. What on earth couldn't they fix with the restraint system in 4+ visits?
     
  14. gurtburns

    gurtburns Member

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    First time was "Its a software issue"

    Second (two parter) time they sent out a Mobile tech to replace the front passenger seat but realized the replacement was damaged. 6 weeks later they did another mobile tech to actually replace the seat.

    Third time they kept it over a week and tried to replicate the issue but couldnt (intermittent error that went away after 1+ hour rest)
    They replaced both front control modules

    Fourth was a mobile tech visit to check again to dig into the logs again ( I gave timestamps). Couldnt figure it out

    Fifth time (I asked for a buy-back when I dropped if off for service) They found that the passenger seat harness was damaged. Then found a short in the rear defroster. then found a bent pin in the passenger sideview mirror module.

    They may have fixed it after the last time but I was done with the car. They offered me 3500 in service credit if I would keep the car instead of doing a buy-back, I declined.

    Other stuff that had gone wrong:

    Passenger side loses power (windows, mirror, AC vents) -> replaced harness
    Issue with charge port controller failing update -> had to reset the controller
    window/door controller module had an internal short that caused the buttons to go to the wrong windows -> replaced controller
    Door randomly opening (related to issue above) -> same controller as above
    Steering column misalignment causing squeaking -> removed and reinserted steering column
    AC fan stopped working and required a hard reset (this was a software bug I believe) (happened in 100F weather in the middle of a trip) -> software update
    More small stuff like trim issues. MCU reboots during driving. -> replaced trim and software updates

    Man I hadn't written all of that down before. Now I feel more validated. I loved the car but I hated the problems.

    Yeah you got screwed not being able to reorder. Cost differential is huge.
     
  15. m3supra

    m3supra Member

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    Does service credit towards any out of warranty costs that you might incur in the future? If so, that shitty and I would also declined.
     
  16. gurtburns

    gurtburns Member

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    It was for any out of warranty work, parts, or maintenance. Im not sure if I could buy from the Tesla shop online but I could have gotten tires, rims, other parts, and scheduled maintenance items. If I didn't need parts I would have had to wait until the warranty to expire to use the credits on repairs or use them on maintenance.
     
  17. notAnExpert

    notAnExpert Member

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    Interesting that they offered just $3,500. In comparison, I'd imagine you benefitted $10K+ with the buyback and repurchase because they didn't deduct any tax credits or mileage, and the new P3D list price is much lower now than in 2018?
     
  18. gurtburns

    gurtburns Member

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    Yep wasn't a good offer to prevent the buyback. Only 'cost' to me (after the buyback) was insurance, electricity, and interest on the loan. which came to about 4k, but I got more than that from the FUSC refund and EV credit. Plus 25k miles on a car (2k on loaner). Also the list price on the car is now 17k+ less. I hate for Tesla that I came out so far 'ahead' but It was a long 11 months with a car that was constantly in the shop or having critical issues while driving it. As a side note I can almost drive the 1 hour trip to the service center while sleeping.
     
  19. notAnExpert

    notAnExpert Member

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    I guess that's one way Tesla gave you FSD :)

    I'm glad the buyback went well. Best wishes on the new car.
     
    • Funny x 1
  20. David3

    David3 Member

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    If it happened really early say at 10 miles then just pay the offset, probably cost ~$5
    Since you are in California just use the formula below to calculate the actual cost
    (driven miles up to first issue / 120,000 miles) x purchase price = mileage offset cost
     
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