Good luck, @hobapolis . Keep us posted. I have not had a chance to follow up on my case yet... But will do it first thing tomorrow.
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
Sudden Production Drop
- Thread starter hobapolis
- Start date
I don’t understand how such a successful company, continues to disappoint so much with their customer service
jgleigh
Member
It is quite amazing. And it's the same pattern across cars, solar, and starlink it appears. If only they had super smart engineers who could work on a solution to this problem...
Yea I’ve been having issues with my car since delivery last July that have yet to be resolved. There’s always some excuse if we need to reschedule, we got the wrong part, some parts didn’t come in, etc. I can’t believe that after that I’m still going with Tesla for Solar. Maybe I just like to punish myself 
I'd highly suggest you use an authorized local 3rd party if you still want TE hardware. I wish I could go back and do it again with the knowledge I have now. If you have a local team to the install you have a local person/company to call when things go south.
All local quotes come in at $20-26k more in price for same size systems with 3 batteries, per house. 3 houses. Literally the only reason I’m still continuing with Tesla.
jgleigh
Member
Yea I’ve been having issues with my car since delivery last July that have yet to be resolved. There’s always some excuse if we need to reschedule, we got the wrong part, some parts didn’t come in, etc. I can’t believe that after that I’m still going with Tesla for Solar. Maybe I just like to punish myself
I figured the cost savings on solar would be worth the pain of marginal customer service. And it's nice having everything integrated into one ecosystem. Granted, I've learned a ton about how the system works so I can largely troubleshoot it myself now. And once all the initial issues got worked out it's been working great.
Hoping for the same results long term, but being stuck on step 1 isn’t very motivating lol
Yup, lately we have been sending a lot back too. But,, it's nice seeing only a $15-20 bill, includes mandatory $32 service fee).Yeah that’s the rub.
Good idea to do 3 batts. Wish I had done 3 rather than 2. I send way too much back to the grid.
Me too. My 2 Powerwalls fill by 12 PM on a sunny day this time of year. Even with 2 Teslas I don't have enough places to put excess electrons.Yeah that’s the rub.
Good idea to do 3 batts. Wish I had done 3 rather than 2. I send way too much back to the grid.
Update:
Me, 3 weeks ago chatting with Customer Service: "Something is clearly wrong, I am seeing hour + long dropouts in production during peak sun"
CS Agent: "Your overall production is fine"
Me/Them back and forth as I try to assure them that 0.3kW production from a 4kW system in full sun is a problem
Me: "I'll call in, thanks"
Me/New awesome "activation" specialist have a 2 minute talks, she sadly says we need to open a Tier 2 ticket even though she can see and agrees there is an issue that will need a truck roll... "Tier 2 is still backed up, probably will be 2 weeks"
Me -> email daily graphs showing patten nearly every day.
<two weeks later>
I get a text from Tesla
"Hi John, our monitoring team has detected an issue with your system that requires service. To schedule, update your Tesla app to the latest version, scroll down to the bottom of the app homepage and click 'Support', then select 'Schedule Service'."
I have a visit scheduled in two weeks for them to come out.
Good that the monitoring team detected my problem, only a month or two after I did, and started begging them to come fix it.
Not impressed. Hopefully they actually fix it.
Me, 3 weeks ago chatting with Customer Service: "Something is clearly wrong, I am seeing hour + long dropouts in production during peak sun"
CS Agent: "Your overall production is fine"
Me/Them back and forth as I try to assure them that 0.3kW production from a 4kW system in full sun is a problem
Me: "I'll call in, thanks"
Me/New awesome "activation" specialist have a 2 minute talks, she sadly says we need to open a Tier 2 ticket even though she can see and agrees there is an issue that will need a truck roll... "Tier 2 is still backed up, probably will be 2 weeks"
Me -> email daily graphs showing patten nearly every day.
<two weeks later>
I get a text from Tesla
"Hi John, our monitoring team has detected an issue with your system that requires service. To schedule, update your Tesla app to the latest version, scroll down to the bottom of the app homepage and click 'Support', then select 'Schedule Service'."
I have a visit scheduled in two weeks for them to come out.
Good that the monitoring team detected my problem, only a month or two after I did, and started begging them to come fix it.
Not impressed. Hopefully they actually fix it.
charlesj
Active Member
I am hoping Tesla moves to a higher capacity battery with longer life. Maybe LFP. If they do they I would likely add one.More batteries, lots more.
Update: The tesla techs arrived, opened the inverter, said it was not wired correctly (two strings tied together, caused overload if over 3kW) and fixed the wiring. Seems to be good now & peak production does exceed 3kW now midday. Kinda makes you wonder about the installers, but at lest it's fixed.
charlesj
Active Member
The install was certainly not great, but (fingers crossed) it all seems to be working correctly now, production is actually 10-15% higher at peak since it's not clipped at 3kW for my 4kW of panels.
Hey folks I wanted to wait a few weeks to see if the fix stuck and it seems to have done so. After having several field service technicians on site with no luck the folks at "Level 2" kicked the problem upstairs to a department called "service engineering". From my contact in Level support:
> i saw that service engineering reviewed your case and pushed a grid code adjustment to the inverter
My level 2 person said he's never seen that before but apparently this issue has been seen in other inverters and ended up being "wonky" grid code. This fix has held successfully in other sites they monitor with the same exact issue.
So - all is well that ends well. I haven't had the heart-attack production graphs anymore and the parabolic curve is back!
I'm terrified to say this but I think, over a year after initial installation, all my initial installation issues have been resolved!
> i saw that service engineering reviewed your case and pushed a grid code adjustment to the inverter
My level 2 person said he's never seen that before but apparently this issue has been seen in other inverters and ended up being "wonky" grid code. This fix has held successfully in other sites they monitor with the same exact issue.
So - all is well that ends well. I haven't had the heart-attack production graphs anymore and the parabolic curve is back!
I'm terrified to say this but I think, over a year after initial installation, all my initial installation issues have been resolved!
Similar threads
